How can I add images to the body of email notifications sent by triggers or automations?

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13 Comments

  • Julonda Sumpter

    I am trying to add an Logo to a trigger we have and it is not working.  I tried using using the direct URL and also tried by adding the image as a asset to the help center.  Neither one is working.  What can I try next?  

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Julonda,

    So this is indeed possible with the base product and no custom code needed. I've gone ahead and linked a how-to guide on adding this image into a signature like feature via trigger. Let me know if this helps and if there is anything else we can do to assist you.

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  • Kristina Ushakova

    hello! in my case I've tried with so many images, but in my hotmail as a customer I see this:

     

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  • Karen D Snyder
    Community Moderator

    This is also not working for me. It appears like this in the email:

    Perhaps this solution worked once, but it's not working now. I tried it with the URL given above, which does work if navigated to directly, and with https://docs.microsoft.com/en-us/azure/bot-service/media/how-it-works/architecture-resize.png.

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Karen,

    Can you provide me with a screenshot of the trigger action you've set up to include the image?

    I may be able to assist further if I have a good idea of what this trigger looks like.

    Thanks in advance!

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  • Karen D Snyder
    Community Moderator

    Hi Brett,

     

    It looks like this:

    In the email, the image appears like this:

    I have opened a ticket with Zendesk support, and will share any info that they provide.

     

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Karen,

    I did some testing on my end and this code worked fine for me. Can you navigate to Admin>Channels>Email and confirm Rich Content in Email is enabled?

    I'm wondering if that's what's breaking the image that going out to the requester.

    Let me know if that's not the case.

    Thanks!

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  • Karen D Snyder
    Community Moderator

    Hi Brett,

    Hmm, that's strange that it works for you. The setting Rich content in email is enabled for us, so that's not what's causing the problem.

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  • Brett - Community Manager
    Zendesk Community Team

    Hey Karen,

    It looks like there may be an issue on the back-end that is causing these images to not render on your account. It looks like one of our agents replied to your existing ticket for some additional information. I recommend replying to that email so Eric can assist you further with this issue.

    Cheers!

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  • Karen D Snyder
    Community Moderator

    Hi Brett,

     

    I have replied to the email.

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  • Brett - Community Manager
    Zendesk Community Team

    Sounds good Karen :)

    We will continue working with you on that ticket!

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  • Karen D Snyder
    Community Moderator

    I got a reply from Zendesk support, and it turned out that my email client (Outlook) was blocking the download of pictures. I hadn't noticed the message at the top of the email about picture download! I added the support email address to the safe senders list, and then the images appeared! The images also appeared for web Outlook on Chrome. I also tested with other email clients and browsers: For Yahoo, in IE I had to enable remote image download but in Firefox the images were shown by default.

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  • Dirk Molenaar

    We recently changed our company logo.
    I modified all triggers with the logo:

    <img src = "https://motify.nl/wp-content/uploads/2020/04/Logo-Motify-2020-200x66.png">

    The new logo is now shown in the email of 1 trigger,
    namely trigger:

    "Notify applicant and CCs of application received"

    (dutch: "Aanvrager en cc's op de hoogte brengen van ontvangen aanvraag")

    The other triggers still show the old logo, from the old url
    How do I get the other triggers with the correct logo?

    Greeting,

    Dirk

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