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5 Comments

  • Jennifer Rowe
    Zendesk Documentation Team

    The video is fixed now! 

    1
  • Thomas D'Hoe
    Community Moderator

    No video? 

    "Here’s a recap of these features in action:

    What's Good: Agent Productivity with Guide (1:38)"
    1
  • Reneé Lasswell

    Can Rapid Resolve be utilized when an article is linked as part of a macro text? Most of our links to articles are part of macro response texts and I want to be sure that they allow the end-user the chance to also close out their resolved ticket.

    1
  • Jennifer Rowe
    Zendesk Documentation Team

    Thanks for letting us know, Thomas. We'll get that fixed shortly!

    0
  • Michael Froeming
    Zendesk Customer Advocate

    Hi Reneé,

    Unfortunately it doesn't work with article links inserted via macros. It only works when an article is linked via the Knowledge Capture app.

    Best,

     

    0

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