Creating and managing translated content for your Zendesk Guide knowledge base

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  • Susan B

    It looks like we need to have the support subscription be professional or enterprise in addition to Guide.

    Above it says: "With Guide Professional and Enterprise, you can provide your customers with a completely localized (translated) user experience. " 

    This sounds like we just need guide at this level - is it the case where we need both?

  • Gail L
    Zendesk Community Team

    Hi Susan,

    You read it right, you do need the support subscription to be Professional or Enterprise along with the guide subscription. The support language settings need to be set in place before you can start working with translated content in your help center.

  • Efrat Barak Zadok

    The list of translation services is not updated and some of these companies are no longer working.

    I would appreciate a recommendation for a company that can help in localize helpdesk to Hebrew

  • Brett Bowser
    Zendesk Community Team

    Hey Efrat,

    Thanks for bringing this to our attention! I will pass this feedback along to our documentation team to see if we can get this list updated.


  • Nova Dawn
    Zendesk Documentation Team

    Hi Efrat!
    Thank you, I have updated the article accordingly.

    If you are still look for  someone to do Hebrew translations, I can see that Translate Media can do this for you.

    I hope you find this helpful.


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