I'm proud to announce that we are rolling out additional reporting for Guide Enterprise.
In addition to being able to see how your agents are using knowledge in the Knowledge Capture application, you'll now be able to see data on your team's activity in Guide.
You'll find the new dashboards by going to Support > Reporting > Insights > Team Publishing.
The dashboard enables you to monitor the number of article creates, edits and publishes as well as how articles move through assignment and workflow.
You can also drill-in to get details for specific agents or timeframes to see how your team is participating in the content creation process. Additionally, there are leaderboards for your top agent editors, creators, and publishers. For more information, see Analyzing Guide Team Publishing activity.
Team Publishing reporting began rolling out to Guide Enterprise accounts Monday, October 15th.