Use the following FAQs to help you understand more about the availability, pricing, and requirements for Zendesk Talk, and Zendesk Text numbers.
If you're looking for information about Talk Embedded voice and digital lines, see Understanding Talk Embedded voice.
Are there any address requirements to set up a Zendesk Talk or Text number?
To set up some Zendesk Talk, or Zendesk Text numbers, you'll need to provide address information. This must be a real, physical address, and not a P.O. Box number. For a full list of all address requirements, see Zendesk Talk and Zendesk Text number address requirements.
What is the pricing and availability for Zendesk Talk numbers?
You can find all the information you need about the cost of a Zendesk number, how to port an existing number to Talk, and how to forward your existing number into talk by reading Zendesk Talk number availability and pricing.
How do I understand my Zendesk Talk bill?
Zendesk Talk is billed monthly, and appears separately in your account.
Calls are charged per minute, rounded up to the nearest minute. For information about the base charge for calls and recordings, see Zendesk Talk number availability and pricing.
- The inbound leg: This charge is from the moment the caller hears a greeting, until the moment they hang up, and is usually the largest portion of the call cost.
- The outbound leg: This is the part of the call where Talk connects the caller to an available agent. The cost of this will vary. For example, if the agent answers in a browser, it will be less expensive than if the call is forwarded to the agents phone.
- The conference: This is the part of the call once the agent and caller are connected. There is no charge for the conference, but there is a small charge for the recording of the conference.
Can I use special numbers with Talk?
What is the pricing and availability for Zendesk Text numbers?
Zendesk Text usage pricing includes phone numbers and per-message fees. There is no additional charge for end-users to send text messages to your support number. They only pay any charges specified by their provider.
For details about the availability of phone numbers for Zendesk Text, see Text usage pricing.