Troubleshooting issues with your Facebook channel

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  • Muzammil Saya
    Comment actions Permalink

    All private messages in messenger are converted to tickets when the social messaging add-on is included, but all public messages (wall posts created by owner of the page, comments to the wall posts, like, reactions should be noted as a ticket). This is not happening even after following all the above steps.

    Please advise what am I missing here?

  • Comment actions Permalink

    Hi Muzammil,

    If the posts you're getting reactions and comments for are more than a week old, those comments won't be pulled into Zendesk.

    Have you tried commenting on a post that is less than a week old?

  • Cristiano Vitolo
    Comment actions Permalink

    If I lost Facebook sync due to an authorization issue, then reply to posts (without authorization) and then recover Facebook sync, is there a way to pull to Facebook the replies that are only on zendesk and not on Facebook?

    Thank you 


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