What does the error message "Article wasn't saved. Please try again." mean?

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2 Comments

  • Chad Susa
    Comment actions Permalink

    This article seems out of date? I don't see the Help Centre Name field under Guide Settings as the screenshot shows. In our Guide Instance it is listed under Language Settings. If it is out of date, you can set article verification rules now (which I love)!!

    However, even when the Help Centre name is listed and saved in this field, I still get the same error: Article wasn't saved, please try again.

    As the error gives no indication of why it wasn't saved, I have no idea how to troubleshoot.

    I have cleared Chrome cache, restarted, tried in another browser (safari) but same error.

    1
  • Ricardo
    Comment actions Permalink

    Hello, Chad,

    Thanks for pointing that out. I removed the instructions of the article and added the link with detailed steps on how to add/change the name of the Help Center.

    I also created a ticket on your behalf to troubleshoot your issue. Our customer support team should get back to you asap! Thanks.

    0

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