What does the error message "Article wasn't saved. Please try again." mean?

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4 Comments

  • Chad Susa

    This article seems out of date? I don't see the Help Centre Name field under Guide Settings as the screenshot shows. In our Guide Instance it is listed under Language Settings. If it is out of date, you can set article verification rules now (which I love)!!

    However, even when the Help Centre name is listed and saved in this field, I still get the same error: Article wasn't saved, please try again.

    As the error gives no indication of why it wasn't saved, I have no idea how to troubleshoot.

    I have cleared Chrome cache, restarted, tried in another browser (safari) but same error.

    1
  • Ricardo
    Zendesk Community Team

    Hello, Chad,

    Thanks for pointing that out. I removed the instructions of the article and added the link with detailed steps on how to add/change the name of the Help Center.

    I also created a ticket on your behalf to troubleshoot your issue. Our customer support team should get back to you asap! Thanks.

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  • Kevin Murray

    I am working in Guide.  I have save three articles of which none of them appear in my All Articles.  If you look at history, they are in history, however none of the new articles are searchable in guide and they do not appear at the top of all articles sorted by recent edit time/date.  

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  • Maggie Ungerboeck
    Community Moderator

    Hi Kevin,

    Hopefully we can get this sorted out. When you are looking for these articles, are you looking for them through the end user Guide experience or are you looking for them in the Guide Admin experience? Where are you viewing the history?

    A few screen prints might also help to better understand the situation.

    Thanks!

    Maggie

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