Analyzing Guide Team Publishing activity (Guide Enterprise)

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7 Comments

  • Rebecca McMurry
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    I do not see Team Publishing as an option under Insights. Has it rolled out to all users?

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  • Rob Stack
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    Hi Rebecca, Team Publishing reports began rollout earlier today (San Francisco time), so it might take a while for things to complete.

    If you haven't got the reports by tomorrow, please post an update here and I'll open a ticket for you. Thanks!

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  • Jennifer Rowe
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    Hi Sally Anne, 

    You do not have to enable Team Publishing. If you are on Guide Enterprise you just have it. This article gives an overview and links to all the related articles for using Team Publishing.

    https://support.zendesk.com/hc/en-us/articles/360000716047

    Hope that helps!

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  • Jennifer Rowe
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    Hi Rebecca,

    The rollout is complete. So make sure you have the following:

    • Support Professional or Enterprise with Insights enabled

      and

    • Guide Enterprise

    Let us know if that helps!

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  • Jennifer Rowe
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    Hi Meredith,

    Team Publishing requires Guide Enterprise. The Guide Legacy plan is the equivalent of Guide Professional, which does not include this feature.

    https://support.zendesk.com/hc/en-us/articles/115005153727-About-the-Zendesk-Guide-plan-types

    You would need to upgrade to Guide Enterprise if you want this feature. Sorry about that! 

     

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  • Meredith Pettet
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    Hello! I'm still not seeing Team Publishing as a tab within Insights. We are support enterprise and guide legacy. Is this feature not available on guide legacy even though we're using enterprise plan? Please tell me we can have it without getting off legacy plan... :) 

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  • Sally Anne Dishong
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    How is Team Publishing enabled? I can't seem to find that info in your HC.

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