How can I restrict chat support to a specific group of users on your Help Center?

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4 Comments

  • Michael Craddock
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    Is there a way to restrict chat to just specific users within an Organization?  We have some orgs that would like to limit the access to a select group of their users, but its not something we want to restrict broadly across our entire client base so a specific user segment may not work.  i.e. I want everyone to have chat, except for Company A, only the 6 specific users can chat.  We can do this for ticket submission with black/white lists, but chat doesn't have the same function.

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  • Nicole - Community Manager
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    Hi Michael -

    This solution isn't officially supported, but may get you where you're trying to go:

     

    Link removed by the Community Team as code is no longer valid.

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  • Grow
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    Hi Nicole, clicking the link you provided "Providing targeted support with Zendesk Chat" doesn't work. Says not authorized to access?

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  • Brett - Community Manager
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    Hey Grow,

    It looks like this article has been archived as the code is no longer valid. I appreciate you bringing this to our attention so we can remove the link from Nicole's comment.

    I've reached out to the appropriate team and they're looking into whether this code can be updated with the new chat experience that was released.

    Cheers!

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