The future of reporting for Zendesk products

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5 Comments

  • Nicole - Community Manager
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    Hi Rabert!

    It looks like you've reached the wrong company! Zendesk makes software for other companies to organize their customer support processes. We provide the software to them, but we don't support the products or services they provide to you.

    I'm afraid I don't know who you're trying to reach, but I hope you're able to get in touch with them soon!

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  • wycherley wei
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    Thanks for your article.

    "Zendesk customers on a Support Professional and above plan are eligible for a complimentary upgrade to Zendesk Explore."

    How about the new ZD customers on a Support Professional and above?

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  • Brett - Community Manager
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    Hey Wycherley,

    I reached out to our team here and it looks like for new Zendesk customers they will need to purchase Zendesk Explore Professional or they can continue using the Zendesk Explore lite version which is free.

    Let me know if you have any other questions.

    Cheers!

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  • wycherley wei
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    Hi Brett,

            Thanks for your feedback.

             What you said is different from the info on your website, where the Suite(Enterprise) includes reporting, 
    https://www.zendesk.com/product/pricing/?variant=b&fbclid=IwAR3giMg5n7Oj4-nVDnd-KU_QwDObE2-BGtEvI3V7QbrsfcIGhTrCcZPQbVk#suite_pricing

    I have already paid 28608 USD on 2019-09-27 for the 16 subscription of The Suite(Enterprise) for one year, after I watched the price info on the above link. However, after the free trial has expired since my registration, the reporting can not be used, even like Explore Lite.

    If you said is true, then the information on Zendesk website is misleading. 

    If the suite information on the above link is correct, then I should have Explore Professional.

    For this issue, I have contacted Zendesk teams many times, and have submitted ticket #4900404, ticket #4866863. 

    Unfortunately, no one helps to resolve the problem.

    Can you help?

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  • Brett - Community Manager
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    Hey Wycherley,

    Thanks for the additional information! I'm rather limited on what I can assist with from my end when it comes to pricing and billing.

    That being said, I was able to track down the tickets you referenced and I'll reach out to the appropriate team to see if we can get your questions answered.

    Thanks for bringing this to our attention!

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