Don't miss this installment of the Knowledge Manager Roundtable! This time our expert panel shares what they are doing to improve self-service.
Check out this Knowledge Manager Roundtable and ask questions and share your own experiences in the comments.
Meet the panel and read their advice below:
- Maggie Ungerboek, Manager of Training & Education, Ungerboeck Software
- Zac, Manager of Global Customer Care Operations, Fossil Group
- Andrei Kamarouski, Private Business Consultant, Zendesk expert
- Mary Paez, Knowledge Manager, Veeva
- Maggie St. Clair, Community Specialist, Cargas
- Ben Garris and Sarah Boyd, KCS Program Managers, Republic Wireless
- Jennifer Eolin, Product Manager, Medidata Solutions