How does Answer Bot detect the user's language?
The user’s language detection depends on the Answer Bot experience:
- Email - Answer Bot uses language detection machine learning model to detect language based on the subject and description.
- Web form - Answer Bot uses the defined locale of the Help Center (e.g. /hc/en-us) which is currently being used and forces that locale/language when doing the article suggestion.
- API, SDK, Web Widget - Answer Bot does the same language detection as email on the text inputted.