Updates to the Zendesk Help Centers

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29 Comments

  • Jacob Riverso

    I don't know if I am the only one experiencing this, but the "Add to conversation" in my existing open ticket will not allow me to add any further updates. It's as though it is not active, so I'm unable to continue my ticket. Please advise.

    3
  • Madison Davis

    Thanks for reporting that, Jacob! We're taking a look right now. Update to come momentarily!

    4
  • Madison Davis

    Thanks for your patience, Jacob. Could you refresh the page and attempt again?

    2
  • Jacob Riverso

    Thanks Madison! Seems to be working as expected now!

    1
  • Abdul Qabiz

    Why I notice that UI looks bad on iPhone X. The responsiveness hasn’t been tested well?

    https://share.icloud.com/photos/0Dhx8KTdYvvXBPC3OG3SPj7QQ

    -2
  • Madison Davis

    Thanks for flagging that, Abdul! We're investigating. 

    -2
  • Madison Davis

    Hi Abdul, could you refresh the page and let us know how it looks?

    3
  • Abdul Qabiz

    I refreshed after many hours and a few things look good but some texts are going outside.

    Please see: https://share.icloud.com/photos/0No6dkYJPMJ49BaqjcnaPEGqw

    Thank you

    1
  • Abdul Qabiz

    Here is one screenshot of Google Chrome on iPhone X running iOS 12.1.1

    https://share.icloud.com/photos/0PnhKddXo7TvLNFnICYVkky5w

    -1
  • Jessie - Community Manager

    Hi Abdul!

    I've reported this and we've put it on our fix list! Thanks for letting us know.

    2
  • Ariya. Rafei

    Tankiyou

    3
  • Thomas D'Hoe

    Looks good.

     

    1
  • sankar sankar

    Can i recovery my email & change password?

    2
  • Nicole - Community Manager

    Hi Sankar -

    For assistance with email and password, please reach out to support@zendesk.com.

    1
  • Dan Smith

    Curious if these changes will be available as a Theme for us to use as well?

    2
  • Kourtney Stuthard

    We would also like to know if the theme you are using for the Zendesk help center will be available to users, it looks fantastic! We would love to have it for our own knowledge base.

    1
  • Nicole - Community Manager

    Hi Dan and Kourtney - 

    So glad to hear that you like the design! 

    While it will not be released as a theme, this level of customization is currently available to all customers on Guide Professional and up, and can be accomplished by anyone with some development resources. 

    We are working on putting together an AMA here in the community so that you can ask questions and learn how to customize your own Help Center from the engineering team that put it together. Our goal is to empower our customers to extend the Zendesk platform, and we definitely want to share what we've done here with all of you. 

    Thanks for your positive feedback, and I'll be sure to share here as soon as we have the details on the AMA. 

    3
  • Nicole - Community Manager

    Hi all - 

    A quick update here: the dev team is really excited to "pull back the curtain" and share with you how they put this all together. We're going planning the AMA type of discussion with them in early January. I'll post again when we have the specifics, but wanted to give you an ETA. Stay tuned!

    3
  • Justin

    Hi Nicole,

    Was there an active git repository with the source for this help center design? Or if I want something similar I'll need to build it from scratch?

    Also, as Jacob pointed out, I have noticed that the "Add to conversation" link in ticket replies has ceased to function on my help center too. 

    Thanks,
    Justin

    0
  • Nicole - Community Manager

    Hey Justin -

    I've pinged the development team re: the git repository. Stay tuned on that one.

    Re: "add to conversation" this is usually fixed by refreshing the page. Try that and let us know if you're still having trouble with it.

    -1
  • Tim Shaw

    Might have misunderstood the above update... our help center hasn't changed at all. Do I need to do anything to implement the changes?

    0
  • Madison Davis

    Hi, Tim! The update was just to our own Help Centers (support.zendesk.com and some of the others you see in the "Help Centers" dropdown at the top of this page!). We don't have any plans to release the theme for customer use, but as Nicole mentioned, we will be hosting an Ask Me Anything discussion in early January if you'd like to know more about how it was built from the engineers who built it!

    0
  • Tim Shaw

    Thanks, thought that was the case (you said it was an update to all Zendesk help centers which I misinterpreted)!

    0
  • Nicole - Community Manager

    @Justin - The dev team doesn't have a public repository available yet, however they are eager to share things. We'll have the aforementioned AMA in January and hope to have more to share around then.

    1
  • Justin

    @Nicole - Thanks for getting back to me. I have started work on a new one of our team and hope to steal some of your ideas/learnings for ours. :) 

    0
  • Nicole - Community Manager

    You're welcome, Justin! We look forward to being able to share more in the near future.

    -1
  • Chris Alexander

    My apologies if someone has already asked this but: As an organization that likewise offers multiple products, is the Help Center feature (Support > Help Center A > Help Center B) that you have here available to your customers?

    0
  • Madison Davis

    Hi Chris! Just to make sure, are you referencing the dropdown menu in the top navigation bar that lets you switch between Help Centers? If so, that functionality could certainly be recreated in another Help Center - however, that menu was one of the custom elements built by our team and doesn't exist out-of-the-box with Guide. I would definitely recommend tuning into the AMA planned for late January if you'd like to learn more about it!

    0

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