Understanding your reporting options

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  • Devan - Community Manager
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    Hello Nancy,

    Glad you were able to discover this solution on your own. \

    Best regards.

  • Akshobhya Mann
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    I can no longer access Insights. Was it disabled? It is much easier to use than Explore.

  • Rob Stack
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    Hi Akshobhya Mann

    Did you receive any communication that you were being migrated to Explore? If not, I'd suggest opening a ticket with us so we can investigate your case in detail.

    To help you get to grips with Explore, we have a great getting started guide and many recipes that take you through some of its features. We're also always interested in your feedback about it.

    Thanks for writing. Don't hesitate to open a ticket if you need more help.


  • Stefano Tessari
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    Excuse me, maybe you've already answered to that question:
    how can I extract the list of users who have subscribed to our "Knowledge base” with Zendesk Explorer? Thank you

  • Brett - Community Manager
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    Hey Stefano,

    There's no way to pull knowledgebase subscriptions at this time using Explore. If you want to export this information, you'll need to use the Help Center API.

    You can find a full list of Guide Metrics and Attributes from the article I've linked for you.

    Let me know if you have any other questions!


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