How to configure your network for Zendesk Chat

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5 Comments

  • Mark S

    Is there an IP Range for chat transcripts sent from zopim.com chats? I want to whitelist email transcripts but don't know what to give my IT other than noreply@zopim.com

     

    Thanks!

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  • Brett Bowser
    Zendesk Community Team

    Hey Mark,

    I double checked with our Chat team and it doesn't look like we have a list of IP ranges to provide at this time. Your best option would be to provide your IT team with the email address you referenced.

    Let me know if you have any other questions!

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  • Mark S

    Brett Bowser Thanks that helps! I work with one of your customers for support. 

    FYI when I try to @Mention you you don't come up with @brett unless I put in @brett-bo so might want to raise that concern. I tried @brettbowser and @brett_bowser and neither worked. The hyphen wasn't obvious to me so maybe a tooltip needs to pop when doing an @Mention for refining results if you're not finding the person you're looking to @mention. Copying and pasting your link to profile should also resolve to an @mention as well. 

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  • Brett Bowser
    Zendesk Community Team

    Appreciate the heads up Mark! I will let our product managers know so they can take a look :)

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  • Mark S

    Brett Bowser  Does each company have their own subdomain? We use Amazon Workspaces for hipaa security. I'd rather not have our firewall use a wildcard domain.  We interact with Active Campaign and would prefer just to add a specific url to our exceptions list. Can you help?

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