Zendesk Talk and Zendesk Text number address requirements

Edited January 13, 2020 10:46

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When you purchase a new phone number in Talk and Text, some countries have regulations that require you to provide additional documentation to verify your business. Use this article to learn about the information you'll need to supply before your Talk or Text number becomes active. To submit documents, you can open a ticket with our Advocacy Team Here.

Choose a country

From the list, choose a county to learn more about the address and documentation requirements you'll need to provide.

If a number is shown as Beta, you can click the link and sign up to add it to your account.

If an entry in the table below requires an ‘Executed Letter of Authorization’ it can be accessed here, you can make a copy and fill in your details as necessary before sending back to us.

Where an authorized representative is required, this is a person who is authorized to act on behalf of the business and can be anyone the company nominates. Typically they need to be mentioned on business registration documents, or have a notarized power of attorney showing they are authorized.

41 countries.

Argentina	Australia	Austria	Bahrain	Belgium
Bolivia	Brazil	Bulgaria	Czech Republic	Croatia
Denmark	Dominican Republic	Estonia	Finland	France
Germany	Greece	Hong Kong	Hungary	Iceland
Ireland	Italy	Japan	Luxembourg	Mexico
Moldova	Netherlands	New Zealand	Nigeria	Norway
Peru	Poland	Portugal	Romania	Singapore
Slovenia	Slovakia	South Africa	South Korea	Spain
S weden	Switzerland	UAE	United Kingdom	Venezuela
Vietnam

Argentina

Argentina: Local (Beta)

Required information	Document to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Argentina. One of: Business registration document or commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Commercial registry number	Business registration document

Argentina: Toll-free (Beta)

Required information	Document to provide
Business name	Business registration document
Business address	Proof of address in Argentina. One of: Business registration document or commercial register showing Argentina address Utility bill Tax notice Rent receipt Title deed

Australia

Australia: Local

Required information	Document to provide
Business name	No document required
Business address (must be within locality or region covered by the phone number's prefix)	No document required

Australia: Mobile

Australia Mobile Prefix: +614

Required information	Document to provide
Business name	Business registration document
Business address	Proof of address. One of: Business registration document or commercial registry or equivalent showing address Utility bill Tax notice Rent receipt Title deed
Business ID number	Business registration document

Australia: Toll-free

Australia Toll-Free Prefixes: +611300, +611800

Required information	Document to provide
Business name	No document required
Business address	No document required

Austria

Austria: Local

Required information	Document to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Austria. One of: Excerpt from company book or registration showing local address Utility bill Tax notice Rent receipt Title deed
Name of authorized representative	Proof of identity. One of: Government-issued ID Passport Bank confirmation of identity

Austria: Mobile

Austria Mobile Prefix: +436

Required information	Document to provide
Business name	Business registration document
Business address	Proof of Austrian address. One of: Excerpt from company book or registration showing Austrian address Utility bill Tax notice Rent receipt Title deed
Name of authorized representative	Proof of identity (one of) Government-issued ID Passport Bank confirmation of identity

Austria: Toll-free (Beta)

Austria Toll-Free Prefix: +43800

Required information	Document to provide
Business name	Business registration document
Business address (must be within Austria)	No document required
Name of authorized representative	Proof of identity (one of) Government-issued ID Passport Bank confirmation of identity

Bahrain

Bahrain: National (Prefix: +97316 Beta)

Required information	Document to provide
Business name	Business registration document
Business address	Business registration document
Business registration number	Business registration document

Belgium

Belgium: Local

Required information	Document to provide
Business name	No document required
Business address (must be within the locality or region covered by the phone number's prefix)	No document required

Belgium: Mobile

Belgium Mobile Prefix: +3246

Required information	Document to provide
Business name	No document required
Business address	No document required

Belgium: National

Belgium National Prefix: +3278

Required information	Document to provide
Business name	No document required
Business billing address	No document required

Belgium: Toll-free (Beta)

Belgium Toll-Free Prefix: +32800

Required information	Document to provide
Business name	No document required
Business billing address (must be within Belgium)	No document required

Bolivia

Bolivia: Toll-free (prefix +591800 Beta)

Required information	Document to provide
Business name	No document required
Business address	No document required
Letter of authorisation	Executed letter of authorization

Brazil

Brazil: Local, National and Toll-free (Beta)

Brazil Toll-Free Prefix: +55800

Required information	Document to provide
Business name	Business registration document
Business address	Proof of Brazil address. One of: Business registration document or excerpt from the commercial register showing Brazil address Utility bill Tax notice Rent receipt Title deed

Bulgaria

Bulgaria: Local numbers

Required information	Documents to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Bulgaria. One of: Business registration document or excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Unified identification code	No document required
Seat of address of registration	No document required
Email address	No document required

Bulgaria: Toll-free (Beta)

Required information	Documents to provide
Business name	Business registration document
Unified identification code	No document required
Registered business address (can be anywhere in the world)	No document required
Email address	No document required

Czech Republic

Czech Republic: Local

Required information	Documents to provide
Business name	No document required
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Czech Republic. One of: Business registration showing local address Utility bill Tax notice Rent receipt Title deed
Business ID number	No document required
Name of authorized representative	No document required
Address of authorized representative	No document required

Czech Republic: Mobile

Czech Republic Mobile Prefix: +42073

Required information	Documents to provide
Business name	Business registration document
Business address (can be anywhere in the world)	No document required
Business ID number	No document required
Name of authorized representative	Proof of identity. One of: Government-issued ID Passport
Authorization of authorized representative	Proof that representative is authorized to act on behalf of the business. One of: Power of attorney Other documentation showing the individual is a director or country manager for the business
Address of authorized representative	No document required

Czech Republic: National and Toll-free (Beta)

Czech Republic National Prefix: +420910
Czech Republic Toll-Free Prefix: +420800

Required information	Documents to provide
Business name	No document required
Business address (can be anywhere in the world)	No document required
Business ID number	No document required
Name of authorized representative	No document required
Address of authorized representative	No document required

Croatia

Croatia: Local (+385)

Required information	Documents to provide
Business name	Excerpt from the court register showing name of Authorized Representative
Business address (can be anywhere in the world)	Court register showing local address
Company registration number	Excerpt from court register showing company registration number (MBS - matični broj poslovnog subjekta)
Name of authorized representative	National ID Passport Residence Permit

Denmark

Denmark: Local

Required information	Documents to provide
Business name	No document required
Business address (must be within Denmark)	Proof of Denmark address. One of: Business registration document showing address Utility bill Tax notice Rent receipt Title deed
Business registration number	No document required

Denmark: Toll-free

Denmark Toll-Free Prefix: +4580

Required information	Documents to provide
Business name	No document required
Business address (must be within Denmark)	No document required

Dominican Republic

Dominican Republic: Local (Beta)

Required information	Document to provide
Business name	Business registration document
Business address	No document required

Dominican Republic: Toll Free (Toll-Free Prefixes: +1809, +1829, +1849 Beta)

Required information	Document to provide
Business name	Business registration document
Business address (Must be in the locality covered by the numbers prefix)	Business registration document

Estonia

Estonia: Local and Mobile

Estonia Mobile Prefix: +3725

Required information	Documents to provide
Business name	Business registration document
Business address (can be anywhere in the world)	No document required

Finland

Finland: Local

Required information	Documents to provide
Business name	No document required
Business address (must be within locality or region covered by the phone number's prefix)	No document required

Finland: National and Toll-free (Beta)

Finland National Prefix: +35875
Finland Toll-Free Prefix: +358800

Required information	Documents to provide
Business name	No document required
Business address	No document required

France

France: Local

Required information	Documents to provide
Business name	Excerpt from the commercial register Extrait K-bis showing name of the authorized representative (If you cannot secure the proof of identity of the authorized representative shown on the K-bis, the company can execute a Power of Attorney signed by the authorized representative shown on the K-bis. If a Power of Attorney is used, you will need to submit a copy of the executed Power of Attorney and proof of identity of the person authorized to act on behalf company in the Power of Attorney)
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in France. One of: Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Business registration number	Excerpt from the commercial register Extrait K-bis showing business registration number
Name of authorized representative	Proof of identity. One of: Government-issued ID Passport Residence permit

France: Mobile and National

France Mobile Prefixes: +337, +336
France National Prefix: +339

Required information	Documents to provide
Business name	Excerpt from the commercial register Extrait K-bis showing name of authorized representative
Business address	Proof of France address. One of: Excerpt from the commercial register showing French address Utility bill Tax notice Rent receipt Title deed
Business registration number	Excerpt from the commercial register Extrait K-bis showing showing business registration number
Name of authorized representative	Proof of identity. One of: Government-issued ID Passport Residence permit

Germany

Here are the regulatory requirements for each number type in Germany:

Local (geographic) phone numbers

German local, or geographic, phone numbers are numbers that are tied to a geographic locality in Germany. For each phone number, you need to provide the following - A valid German address in the same location as the prefix of the phone number; for example, Berlin numbers need a Berlin address.
A valid German identification document to serve as proof of address. This “proof of address” needs to demonstrate that the end user has a legal presence at the address linked to the number. In other words, the address in the identification document must correspond to the address that you provided for the phone number.
National phone numbers – German national or “non-geographic” numbers are similar to geographic numbers but are not tied to a specific location, allowing for nomadic use.

National phone numbers

German national or “non-geographic” numbers are similar to geographic numbers but are not tied to a specific location.

Germany: Local

Required information	Documents to provide
Business name	Excerpt from the commercial register (Handelsregisterauszug)
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address. One of: Excerpt from the commercial register (Handelsregisterauszug) showing local address Trade license (Gewerbeanmeldung) showing local address

Germany: National

Germany National Prefix: +4932

Required information	Documents to provide
Business name	Excerpt from the commercial register (Handelsregisterauszug)
Business address (must be within Germany)	Proof of Germany address. One of: Excerpt from the commercial register (Handelsregisterauszug) showing address Trade license (Gewerbeanmeldung) showing address

Germany: Toll Free / Mobile

Germany Toll-Free Prefix: +49800

Germany Mobile Prefix: +49157

Required information	Documents to provide
Business name	Excerpt from the commercial register (Handelsregisterauszug)
Business address (may be anywhere in the world)	Proof of Germany address. One of: Excerpt from the commercial register (Handelsregisterauszug) showing address Trade license (Gewerbeanmeldung) showing address

Greece

Greece: Local

Required information	Documents to provide
Business name	Business registration document. One of: Articles of Association Articles of Incorporation Extract from the commercial register
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Greece. One of: Extract from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed
Tax ID number	No document required
Business email or mailing address	No document required

Greece: Toll-free (Beta)

Greece Toll-Free Prefix: +30800

Required information	Documents to provide
Business name	Business registration document. One of: Articles of Association Articles of Incorporation Extract from the commercial register
Business address (can be anywhere in the world)	No document required
Tax ID number	No document required
Business email or mailing address	No document required

Hong Kong

Hong Kong: Mobile, National and Toll-free (Beta)

Hong Kong Mobile Prefix: +8526
Hong Kong National Prefixes: +85230, +85258
Hong Kong Toll-Free Prefix: +852800

Required information	Documents to provide
Business name	Business Registration Certificate
Business address (can be anywhere in the world)	One of: Correspondence with government departments (no more than 3 months old): Business registration certificate Correspondence with banks or financial institutions (no more than 3 months old): Bank statement Credit card account statement Correspondence with public utilities (no more than 3 months old): Electricity bill Water bill Gas bill Correspondence with operators of public telecommunications services: Mobile telecommunications service bill Fixed telephone service bill Internet access service bill Pay TV service bill Must show name to demonstrate addressee is business.
Business registration number	Business registration document

Hungary

Hungary: Local

Required information	Documents to provide
Business name	No document required
Registered seat	No document required
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Hungary. One of: Extract from the commercial register or business registration showing address Utility bill Tax notice Rent receipt Title deed
Business registration number	No document required
Business email or mailing address	No document required

Hungary: Mobile

Hungary Mobile Prefix: +3670

Required information	Documents to provide
Business name	No document required
Registered seat	No document required
Business address (must be within Hungary)	Proof of Hungary address. One of: Extract from the commercial register or business registration showing address Utility bill Tax notice Rent receipt Title deed
Business registration number	No document required
Business email or mailing address	No document required

Iceland

Iceland: Local

Required information	Documents to provide
Business name	No document required
Business address (can be anywhere in the world)	No document required

Ireland

Ireland: Local

Required information	Documents to provide
Business name	No document required
Business address (must be within the locality or region covered by the phone number's prefix)	No document required

Ireland: Mobile

Ireland Mobile Prefix: +35386

Required information	Documents to provide
Business name	Business registration document
Business address (must be within Ireland)	No document required

Ireland: National

Ireland National Prefix: +35376

Required information	Documents to provide
Business name	No document required
Business address (must be within Ireland)	No document required

Ireland: Toll Free

Ireland Toll Free (Beta) Prefix: +3531800

Prefix: +3531800

Required information	Documents to provide
Business name	Business Registration Document
Business address (can be anywhere in the world)	No document required

Italy

Italy: Local

Required information	Documents to provide
Business name	No document required
Business address (Must be within locality or region covered by the phone number's prefix)	Proof of Italy address. One of: Business registry showing address Utility bill Tax notice Rent receipt Title deed
VAT (or business registration ID, if VAT is unavailable)	No document required
Name of authorized representative	Proof of identity. One of: Government-issued ID (must include the ID number, issuing authority, and issue date) Passport (must include the ID number, issuing authority, and issue date)
Date of birth of authorized representative	No document required
Place of birth of authorized representative	No document required
Fiscal code of authorized representative (Tax ID or equivalent)	No document required
Nationality of authorized representative	No document required

Italy: Mobile

Italy Mobile Prefix: +393

Required information	Documents to provide
Business name	No document required
Business address (can be anywhere in the world)	Proof of address. One of: Business registry showing address Utility bill Tax notice Rent receipt Title deed
VAT (or business registration ID, if VAT is unavailable)	No document required
Name of authorized representative	Proof of identity. One of: Government-issued ID (must include the ID number, issuing authority, and issue date) Passport (must include the ID number, issuing authority, and issue date)
Date of birth of authorized representative	No document required
Place of Birth of authorized representative	No document required
Fiscal code of authorized representative (Tax ID or equivalent)	No document required
Nationality of authorized representative	No document required

Japan

Japan: National and Toll-free

Japan National Prefix: +8150
Japan Toll-Free Prefixes: +81120, +81800

Required information	Documents to provide
Business name	Business registration document. One of: Corporate registry or foreign equivalent Company seal certificate or foreign equivalent Any other document issued by a governmental authority with the company’s name and address
Business address (can be anywhere in the world)	Proof of address. One of: Corporate registry or foreign equivalent Company seal certificate or foreign equivalent Any other document issued by a governmental authority with the company’s name and address Certificate of tax payment Utility bill
Name of authorized representative or person in charge of the contract	Proof of identity. One of: Driver’s license Passport Any other photo ID issued by a governmental authority with the legal representative's name, address, and date of birth
Address of authorized representative or person in charge of the contract	Proof of address. One of: Driver’s license Passport Certificate of tax payment Utility bill Any other photo ID issued by a governmental authority with the individual’s name, address, and date of birth
Date of birth of authorized representative or person in charge of the contract	Proof of date of birth. One of: Driver’s license Passport Any other photo ID issued by a governmental authority with the legal representative's name, address, and date of birth
Authorization of authorized representative or person in charge of the contract	Proof that representative is authorized to act on behalf of the business. Power of attorney Copy of Company By-Laws showing the Authorized Person or Person in Charge of Contract is duly authorized to execute contract Letter on the company letterhead under seal showing the Authorized Person or Person in Charge of Contract is duly authorized to execute contract
Business description	Proof of business description. One of: Corporate registry or articles of incorporation Other government-issued document with a business description
Business purpose for number	No document required
Beneficial ownership and identity (applicable for any person or entity that owns 25% or more shares of voting rights) (if applicable)	Proof of beneficial ownership (Shareholders’ registry or equivalent document that includes shareholder information) Annual securities report Corporate registry Other document issued by a governmental authority to certify the person who has the authority to represent a corporation
Name of beneficial owner (if applicable)	Proof of identity. One of: Corporate registry or foreign equivalent Company seal certificate or foreign equivalent Other document issued by a governmental authority with the company's name and address
Address of beneficial owner (if applicable)	Proof of address. One of: Corporate registry or foreign equivalent Company seal certificate or foreign equivalent Other document issued by a governmental authority with the company's name and address
Name of authorized representative of beneficial owner (if applicable)	Proof of identity. One of: Driver’s license Passport Any other photo ID issued by a governmental authority with the legal representative's name, address, and date of birth
Date of birth of authorized representative of beneficial owner (if applicable)	Proof of date of birth. One of: Driver’s license Passport Any other photo ID issued by a governmental authority with the legal representative's name, address, and date of birth
Address of authorized representative of beneficial owner (if applicable)	Proof of address. One of: Driver’s license Passport Any other photo ID issued by a governmental authority with the legal representative's name, address, and date of birth
Authorization of representative of beneficial owner (if applicable)	Proof that representative is authorized to act on behalf of the business. One of: Power of attorney Copy of Company By-Laws showing the Authorized Person or Person in Charge of Contract is duly authorized to execute contract Letter on the company letterhead under seal showing the Authorized Person or Person in Charge of Contract is duly authorized to execute contract

Luxembourg

Luxembourg: Local

Required information	Document to provide
Business name	No document required
Business address (must be within locality or region covered by the phone number's prefix)	No document required

Mexico

Mexico: Local, Mobile (Prefix: +5255499)

Required information

Document to provide

Business name

Business registration document

Business address (must be within locality or region covered by the phone number's prefix)

Proof of address. One of:

Business registration showing local address
Recent utility bill
Recent government communication

Mexico: Toll Free (Prefixes: +52800, +521800)

Required information

Document to provide

Business name

Business registration document

Business address (can be anywhere in the world)

Proof of address. One of:

Business registration showing the address
Recent utility bill
Recent government communication

Moldova

Moldova: Local

Required information	Document to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	Business registration document

Netherlands

Netherlands: Local and National

Netherlands National Prefix: +3185

Required information	Document to provide
Business name	No document required
Business address (must be within locality or region covered by the phone number's prefix)	No document required
VAT Number	No document required

Netherlands: Toll-free

Netherlands Toll-Free Prefix: +31800

Required information	Document to provide
Business name	No document required
Business address (can be anywhere in the world)	No document required
Business purpose for number	No document required

New Zealand

New Zealand: Local

Required information	Document to provide
Business name	Excerpt from the commercial register
Business address (Must be within locality or region covered by the phone number prefix; a PO Box is not acceptable where a local address is required.)	Excerpt from the commercial register

New Zealand: Toll Free (Prefix: +64800)

Required information	Document to provide
Business name	No document required
Business address (can be anywhere in the world)	No document required

Nigeria

Nigeria: Local

Required information	Document to provide
Business name	No document required
Business address (can be anywhere in the world)	No document required

Norway

Norway: Local

Required information	Document to provide
Business name	Business registration document
Business address (must be within the locality or region covered by the phone number's prefix)	No document required
Business registration number	Business registration document

Norway: Mobile and Toll-free (Beta)

Required information	Document to provide
Business name, Business registration number	Business registration document
Business address (can be anywhere in the world)	Proof of address. One of: Business registration showing address Utility bill
Name of authorized representative	Proof of identity. One of: Government-issued ID with picture Passport
Authorization of authorized representative	Proof of authorization to act on behalf of company. One of: Power of attorney Other official documentation such as the commercial registry identifying the person as a country manager and an authorized representative
Norwegian Merverdiavgift (MVA) Number (i.e., Norwegian VAT Number)	no documentation required

Peru

Peru: Local

Required information	Document to provide
Business name	No documentation required*
Business address (must be within the locality or region covered by the phone number's prefix)	Business registration showing local address
Unique Taxpayer Registry (RUC)	No documentation required*
Name of authorized representative,Identity Document Type and Number of authorized representative	Proof of ID, one of: National Identity Document (for Peruvian individuals) Immigration Card, Passport or other valid legal identity document required by National Migration Superintendence (for foreign individuals)

Poland

Poland: Local

Required information	Document to provide
Business name	Business registration document
Business address (must be within the locality or region covered by the phone number's prefix)	No document required
Business registration number	Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register
Name of authorized representative	No Document Required
Authorization of authorized representative	Proof of authorization to act on behalf of company, for example: Power of attorney Other official documentation identifying the person as an authorized representative

Poland: Mobile (Prefixes: +4873, +4879)

Required information	Document to provide
Business name	Business registration document
Business address (can be anywhere in the world)	No document required
Business registration number	Excerpt from a relevant business register such as National ID (REGON), National Tax ID (NIP), National Court Register (KRS), or business activity register
Name of authorized representative	No Document Required
Authorization of authorized representative	Proof of authorization to act on behalf of company. One of: Power of attorney Other official documentation identifying the person as an authorized representative

Poland: Toll-free (Beta)

Poland Toll-Free Prefix: +48800

Required information	Document to provide
Business name	Business registration document
Business address (can be anywhere in the world)	No document required
Business registration number	Excerpt from a relevant business register such as National ID (REGON), National tax ID (NIP), National Court Register (KRS), or business activity register

Portugal

Portugal: Mobile and National

Portugal Mobile Prefix: +3519
Portugal National Prefix: +35130

Required information	Document to provide
Business name	Business registration document
Business address (must be within Portugal)	Business registration document or commercial register showing address
Business tax number (for example, VAT)	Government-issued ID showing tax number

Portugal: Toll-free (Beta)

Required information	Document to provide
Business name	Business registration document
Business address	Business registration document or commercial register showing address
Business tax number (for example, VAT)	Government-issued ID showing tax number

Romania

Romania: Local

Required information	Document to provide
Business name	Business registration document. One of: Trade registry certificate Fiscal registration/VAT certificate Excerpt from the commercial or trade registry
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address. One of: Excerpt from the commercial or trade registry showing local address Utility bill Tax notice Rent receipt Title deed
Trade registry number or fiscal number	Proof of trade registry or fiscal number. One of: Trade registry certificate Fiscal registration/VAT certificate Excerpt from the commercial or trade registry
Name of authorized representative	Proof of identity. One of: Passport Identity card
Authorization of representative	Proof that representative is authorized to act on behalf of the business. One of: Power of attorney Other documentation showing the individual is a director or country manager for the business
Date of birth of authorized representative	No document required
Address of authorized representative	No document required
Series, number, and expiry of identity document of authorized representative	One of: Passport Identity card Showing the series, number and expiry date.

Romania: Toll-free (Beta)

Romania Toll-Free Prefix: +40800

Required information	Document to provide
Business name	Business registration document. One of: Trade registry certificate Fiscal registration/VAT certificate Excerpt from the commercial or trade registry
Business address (can be anywhere in the world)	Proof of address. One of: Excerpt from the commercial or trade registry showing matching address Utility bill Tax notice Rent receipt Title deed
Trade registry number or fiscal number	Proof of trade registry or fiscal number. One of: Trade registry certificate Fiscal registration/VAT certificate Excerpt from the commercial or trade registry
Name of authorized representative	Proof of identity. One of: Passport Identity card
Authorization of representative	Proof that representative is authorized to act on behalf of the business. One of: Power of attorney Other documentation showing the individual is a director or country manager for the business
Date of birth of authorized representative	No document required
Address of authorized representative	No document required
Series, number, and expiry of identity document of authorized representative	One of: Passport Identity card Showing the series, number and expiry date.

Singapore

Singapore: Mobile and VOIP (National)

Singapore Mobile Prefix: +658

Singapore National Prefix: +653

Required information	Document to provide
Business name	Business registration document
Business registration number	Business registration document
Billing address (can be anywhere in the world)	No document required
Email address	No document required

Slovakia

Slovakia: Local

Required information	Document to provide
Business name	Business registration document
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Slovakia. One of: Business registration showing local address Utility bill Tax notice Rent receipt Title deed
Registered seat	Business registration document
Business registration number	Business registration document
Name of authorized representative	Proof of identity. One of: Government-issued ID Passport
Authorization of representative	Proof that the representative is authorized to act on behalf of the company. One of: Power of attorney Other documentation showing the individual is a director or country manager for the business

Slovakia: Toll-free (Beta)

Slovakia Toll-Free Prefix: +421800

Required information	Document to provide
Business name	Business registration document
Business address (can be anywhere in the world)	No document required
Registered seat	Business registration document
Business registration number	Business registration document
Name of authorized representative	Proof of identity. One of: Government-issued ID Passport
Authorization of representative	Proof that representative is authorized to act on behalf of business. One of: Power of attorney Other documentation showing the individual is a director or country manager for the business

Slovenia

Slovenia: Local

Required information	Document to provide
Business name	No document required
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address in Slovenia. One of: Excerpt from the commercial register showing local address Utility bill Tax notice Rent receipt Title deed

South Africa

South Africa: Local

Required information	Document to provide
Business name	Business registration document. One of: Business registration Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration
Business address (must be within locality or region covered by the phone number's prefix)	Proof of local address. One of: Bank statement Municipal rates or tax invoice Recent telephone account statement
Name of authorized representative	Government-issued ID showing photo, full name, and identity number
Address of authorized representative	No document required
Identity number of authorized representative	Government-issued ID showing photo, full name, and identity number
Nationality of authorized representative	No document required
Business registration number	Business registration document. One of: Business registration Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration

South Africa: Mobile

South Africa Mobile Prefix: +2760

Required information	Document to provide
Business name	Business registration document. One of: Business registration Certified photocopy of business letterhead or other similar document containing the business registration number so the business registration can be verified in reference to this document
Business address (must be within South Africa)	Proof of South Africa address. One of: Bank statement Municipal rates or tax invoice Recent telephone account statement
Name of authorized representative	Government-issued ID showing photo, full name, and identity number
Address of authorized representative	No document required
Identity number of authorized representative	Government-issued ID showing photo, full name, and identity number
Nationality of authorized representative	No document required
Business registration number	Business registration document. One of: Business registration Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration

South Africa: VOIP (National)

South Africa National/VoIP Prefix: +2787

Required information	Document to provide
Business name	Business registration document. One of: Business registration Certified photocopy of business letterhead or other similar document containing the business registration number to verify the business registration
Business address (can be anywhere in the world)	Proof of address. One of: Bank statement Municipal rates or tax invoice Recent telephone account statement
Name of authorized representative	Government-issued ID showing photo, full name, and identity number
Address of authorized representative	No document required
Identity number of authorized representative	Government-issued ID showing photo, full name, and identity number
Nationality of authorized representative	No document required
Business registration number	Business registration document. One of: Business registration Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration

South Korea

South Korea: VOIP (National) and Toll-free (Beta)

South Korea Toll-Free Prefix: +82308
South Korea VoIP Prefix: +8270

Required information	Document to provide
Business name	Business registration document
Business address	No document required

Spain

Spain: Local

Required information	Document to provide
Business name	Business registration document
Fiscal identification number	No document required
Business address (must be within locality or region covered by the phone number's prefix)	No document required

Spain: Mobile, National and Toll-free

Spain Mobile Prefixes: +34911, +34955, +3498, +34931, +34960, +34971
Spain National Prefix: +34518
Spain Toll-Free Prefix: +34900

Required information	Document to provide
Business name	Business registration document
Fiscal identification number	No document required
Business address (must be within Spain)	No document required

Sweden

Sweden: Local

Required information	Document to provide
Business name	No document required
Business address (must be within Sweden)	Proof of Sweden address. One of: Business registration showing address Utility bill Tax notice Rent receipt Title deed

Switzerland

If you need to find your UID number, you can do so here.

Switzerland: Local

Required information	Document to provide
Business name	Excerpt from commercial or official business register
Business address (must be within locality or region covered by the phone number's prefix)	Excerpt from commercial or official business register showing local address
Unternehmens-Identifikationsnumber (UID) for Swiss entities	No document required

Switzerland: Mobile

Switzerland Mobile Prefix: +417

Required information	Document to provide
Business name	Excerpt from commercial or official business register
Business address (can be anywhere in the world)	Excerpt from commercial or official business register showing addresss
Unternehmens-Identifikationsnumber (UID) for Swiss entities	No document required

Switzerland: Toll-free (Beta)

Switzerland Toll-Free Prefix: +41800

Required information	Document to provide
Business name	Excerpt from commercial or official business register
Business address (can be anywhere in the world)	No document required

UAE

United Arab Emirates: Toll-free (Prefix: +971800 Beta)

Required information	Document to provide
Business name	No document required
Business address	No document required
Letter of authorization	Executed letter of authorization

United Kingdom

United Kingdom: Local, National

UK National Prefix: +4433

Required information	Document to provide
Business name	No document required
Business address (can be anywhere in the world)	No document required

Venezuela

Venezuela: Toll-free (Prefix: +58800 Beta)

Required information	Document to provide
Business name	No document required
Business address	No document required
Alternative phone number (for non-Venezuelan users)	No document required
Business industry and purpose (IE healthcare, financial services / customer service)	No document required
Letter of authorization	Executed letter of authorization

Vietnam

Vietnam: Toll Free (Prefix: +84120 Beta)

Required information	Document to provide
Business name	Business registration document
Business address (Anywhere in the world)	Business registration document
Business registration number (May be anywhere in the world)	Business registration document

Have more questions? Submit a request

28 Comments

Fernando
- June 06, 2019 09:22
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This shows options for Italian numbers, but it itsn't available on the numbers section of TALK. Can you please update?

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Brett - Community Manager
- June 07, 2019 21:57
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Hi Fernando,

If you want an Italian number you'll need to submit a ticket to support@zendesk.com with the information referenced in the above article.

The number will not show up under the available Talk numbers and will need to be provisioned by our internal team.

Hope this clears up any confusion!

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Fernando
- June 11, 2019 06:37
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Brett, I have submitted a ticket on a Polish number request 4 days ago and haven't received a response. From the referenced information, Our company is not located in Italy. Which documentation is accepted then?

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Fernando
- June 12, 2019 08:56
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It has been several days since I Sent support requests for both Italian and Polish numbers. What are the average response times??

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Doris
- July 18, 2019 09:37
- Edited
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I need to purchase an Italian number but Italy is not available in the drop-down menu "choose a country". I have already sent all the required documentation few days ago haven't receive a feedback yet.

I know that Italian numbers can be purchased because I have already used them in my previous company so I don't understand why Italy is not available in the list.

Can anyone help me with this?

Thanks

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Quentin Colmant
- July 18, 2019 12:57
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This is weird. We are an insurer, and by EU law, we can operate in all EU countries from our Home country (under the concept of Freedom of Services) but at the condition to not have a local office in other countries (otherwise we fall under the law of Freedom of Establishment)....

So in short new restriction forces us to have a local address to get a local phone number while the EU insurance law forces us to not have local address....

Great....

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Brett - Community Manager
- July 18, 2019 14:28
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@Doris I was able to track down the ticket you submitted and it looks like it's assigned to the appropriate team to assist further. Someone will reach out to you with more information :)

@Quentin, totally understand where you're coming from but as it turns out, these are regulations set by the country you're trying to purchase a Talk number for.

Let me know if you have any other questions!

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Quentin Colmant
- July 18, 2019 14:50
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@Brett: Does it concerns all numbers? I understood that Toll Free Numbers are not concerned?

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Brett - Community Manager
- July 18, 2019 15:42
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@Quentin, that would depend on the country I believe. Which country are you wanting to purchase a Toll-Free number for?

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Quentin Colmant
- July 18, 2019 15:50
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@Brett: France, Germany, Ireland, UK, Italy, Spain, Netherlands.

It's really tricky... By EU insurance law we can't have a local office in these country as we have to operate from Belgium to serve EU... and by the new laws you mention we must have a local office to have a local phone number....

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Lars Migerode
- July 22, 2019 13:26
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Hello

I've been waiting for a call or update for several days now, as promised, but without success so far.

We have numbers in Spain, Ireland, Netherlands, UK and Italy (and Germany soon to come).

I really do not understand why a local address is needed for "non geographical numbers" or "voip" numbers. This does not make much sense because those numbers are not linked to any region within the country.

So I really wonder if an address in Belgium is not enough to have VOIP numbers in other European countries. If this would be a solution we would want to buy some VOIP numbers, but as described by other useres, this option is now blocked in Zendesk.

Can you urgently get in touch with us?

Thanks

Lars Migerode

Qover

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George
- July 26, 2019 14:07
- Edited
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Hello

We have send the documents, answering on the first email.

Today we received a reminder that inform us that the docs are pending.

Can we somehow check asap if everything is ok and the 2nd email was just a massive reminder or we still have something to send?

p.s. our address is stoiximan.zendesk

Ty

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Brett - Community Manager
- July 26, 2019 15:58
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@g.novas I can confirm that your email containing the documents have been received and is assigned over to the appropriate team. Someone will reach out to you soon with more information.

Cheers!

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George
- July 30, 2019 07:42
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Hello Brett

Any updates here?
Ty

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Brett - Community Manager
- July 30, 2019 17:03
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@g.novas I have no additional information to provide. I've gone ahead and bumped up the priority of your ticket for you.

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Quentin Colmant
- July 30, 2019 18:10
- Edited
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@brett On our side, our messages have not been properly managed / answered despite a lot of promises.

I don't know if you realize that we have a business that is taking care of thousands of people across Europe and we can not afford any disruption in the phone servicing... We need your assistance and the answers we got so far are not "ok".

To repeat again my point, as an insurer, by EU law, I can operate in the entire EU only from one country (this is called Freedom of Services Regulation), yet according to you (and a law that does not exist yet and shall maybe never be voted...) If I want a local phone number in each country, I need a local address (this seems very akward as EU is EU...). In short, I need a phone number in each local country to serve my customers but obviously I don't have a local address (since per EU law I can be only in one country...). Do you get the dilemma here?

So what's the solution? We have been told that toll free numbers only require "EU address" and not local address. Is it right? Why it seems that your documents requirement for Toll Free Numbers differ from the ones of Twilio which is your phone provider?

So at the end, after being for close to 2.5 years a loyal customer of Zendesk, we are now forced by you to find an alternative solution.... Can you help here please?

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Brett - Community Manager
- July 30, 2019 20:36
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Hey Quentin,

I'm going to see if I can find out more information for you on my end. Totally understand where you're coming from and I'll do whatever I can to point you in the right direction. I'll keep you posted on what I find out.

Cheers!

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Doris
- July 31, 2019 08:36
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@Brett I've been waiting for a feedback for 2 weeks now. I'm not able to use the Talk option as the Italian number is still not available in my account.

Can you please check on this and let me know?

Thanks

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Fernando
- July 31, 2019 13:09
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Unfortunately, @Brett is responding faster than the Zendesk support person that sent us an email template requesting documentation for several numbers and a very short deadline, without ANY further help. Until today, we did not hear back and were forced to get other phone providers (who were much quicker and responsive to all our queries).

As a Zendesk customer, I am finding canned responses redundant and annoying, not to mention the poor management of this process.

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Brett - Community Manager
- July 31, 2019 14:11
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@Doris I can confirm that your ticket has been assigned over to the appropriate team. I'm rather limited on what I can do on my end but I'll see if I can reach out to someone to get this expedited.

@Fernando, sorry to hear you haven't received a timely response to your queries. Our Customer Advocacy team has been dealing with a high volume of tickets which may explain why it took a bit longer to get a response back out to you. Please let me know if you do have additional questions for me regarding Talk as I'd be happy to assist further or at least get you connected to someone that can :)

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Lars Migerode
- August 13, 2019 09:15
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@brett Do you have any news? We are still awaiting our toll free numbers we have requested some weeks ago. Thanks

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Brett - Community Manager
- August 13, 2019 15:44
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Hey Lars,

I looked at your account and could only find one ticket open with you currently. It looks like one of our Advocates replied to your ticket on July 25th and haven't heard anything back since.

Did you receive this email on your end?

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Lars Migerode
- August 14, 2019 07:05
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Hi Brett

Could you possibly make sure that one of your Advocates has look at our case? I sent you an email with updates after 25/07.

Many thanks

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Lars Migerode
- August 14, 2019 14:38
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Hi Brett

Were you able to catch my mail?

Thanks

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Brett - Community Manager
- August 15, 2019 14:15
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Hey Lars,

I did receive your email but oddly enough I didn't see your ticket updated with your email. I'm going to reach out to Joey to see if we can get an update ASAP.

Thanks for bringing this to our attention!

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Grace
- January 07, 2020 03:06
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We are based in Australia but our customer base is global. We are trying set up local/toll free number for France and Germany but both require us to provide a local address which we unfortunately do not have. How do we go about setting up numbers for those countries?

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Issa Goran
- January 07, 2020 20:40
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Hello

We are from Saudi Arabia and we subscribed in Enterprise plan so what about Zendesk talk isn't available in our country any advice to use this service ?

thanks

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Devan - Community Manager
- January 08, 2020 20:25
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Hello Issa Goran,

Currently, at this time, Talk in its current standings is unable to facilitate this. I would recommend sharing your feedback and pain points with our development on our Feedback Forum team so they can consider these changes for future updates.

Best regards.

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