How to stop Answer Bot from sending suggestions to tickets created by an agent

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2 Comments

  • Reed Barich
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    We tried this.  The result is that Zendesk doesn't send the ticket to the end user at all.

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  • Nicole - Community Manager
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    Hi Reed -

    This workflow shouldn't impact notifications, it should only prevent Answer Bot from firing. I suspect you have some other triggers in place that are preventing ticket notifications from going through. We'll likely need to take a look into your account to troubleshoot, would you like me to create a ticket for you so that we can dig into this further?

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