Activating Explore and configuring your access

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5 Comments

  • Nicholas Finch
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    Not sure what is up with the couple of downvotes that are present, but I'd like to say that this article was very helpful. Thank you for writing it.

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  • Nicole - Community Manager
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    Thanks for sharing, Nicholas! We appreciate it. :) Sometimes users downvote an article not because it's a bad article, but because they don't like the way the thing the article describes operate. It's not how votes are meant to be used, but it does happen. 

    Also I see that this is your first post. Welcome to the Zendesk Online Community! We've just recently started a new introductions thread if you want to pop over to the forum and say hello!

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  • Azhar
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    Hi Team,

    We have Zendesk support professional plan (purchased license) and Zendesk Explore professional trial. After the expiry of Explore professional trial, it was supposed to get transited to Lite version of Explore which did not happen.

    Kindly let me know how to get Explore back. We don't want to go for profession for the time being.

    I have raised concern regarding this but did not got any response. It is a bit urgent.Request you to kindly help on this ASAP.

    https://support.zendesk.com/hc/en-us/requests/5531577?page=1

     

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  • Brett - Community Manager
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    Hey Azhar,

    I was able to track down the ticket you referenced and it looks like it's assigned to the appropriate team to assist further. I've gone ahead and bumped the priority of your ticket to see if we can get eyes on it quicker for you.

    Cheers!

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  • Azhar
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    Hi Brett,

    Didn't got any update yet.

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