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  • Nicholas Finch
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    Not sure what is up with the couple of downvotes that are present, but I'd like to say that this article was very helpful. Thank you for writing it.

  • Nicole - Community Manager
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    Thanks for sharing, Nicholas! We appreciate it. :) Sometimes users downvote an article not because it's a bad article, but because they don't like the way the thing the article describes operate. It's not how votes are meant to be used, but it does happen. 

    Also I see that this is your first post. Welcome to the Zendesk Online Community! We've just recently started a new introductions thread if you want to pop over to the forum and say hello!


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