Transferring calls (Talk Team, Professional, and Enterprise)

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  • Ben Van Iten
    Comment actions Permalink

    Hi Bthomas,

    If a call gets transferred to a different group, that fact alone cannot be utilized in a view as it sounds like you are very much aware. We would recommend having the new agent take the ticket so that the new group is recognized. You could also have a custom field in your account to reflect this but changing the assignee is the easiest workaround.

    I hope this was helpful!


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