When installing the Zendesk Support mobile app, customers may experience issues connecting to their Google work profile, if they have both a personal and work Google account added to that device
- Must have both a personal and work Google account synced on the same device where you are trying to install the app
If you are signed into your personal Google account, rather than the work profile, when you try to install the Zendesk Support mobile app you will be asked for Google credentials and then prompted to create a work profile. If you accept that option, it will delete all other app data so this is not the option to choose if you have an existing work profile.
Instead, please ensure you first sign out of the personal Google account on your phone, so the only Google account there is your work one. When you are requested to enter your Google credentials, enter your Google work profile details - This should successfully allow you to log into the app, without being promoted to create a new work profile.