How was that ticket created?

Return to top
Have more questions? Submit a request

4 Comments

  • Leonardo Jesus

    Using Explore, can I track if it's created by Guide or Support? Because, both came as "Web"

    0
  • Ben Van Iten
    Zendesk Community Team

    Hi Leonardo Jesus,

    Explore does not distinguish between these two by default. However if you keep in mind that tickets created in Support cannot be done by end-users, and tickets created in Guide cannot be done by agents, that perhaps filtering by the updater role might provide more clarity. 

    If that doesn't work for you please feel free to provide more information about the query you would like to build and I can see if I can assist further!

    0
  • Clara Flaherty

    Hello! Has the bug mentioned about being able to see if a ticket was created in the help center been fixed yet?

    0
  • Ben Van Iten
    Zendesk Community Team

    Hi Clara,

    As I stated earlier in the thread, Explore does not differentiate between the two as they both show up as web. However using the updater role might provide some clarity.

    Please let me know if I'm misunderstanding you though and I'll be glad to help further!

    0

Please sign in to leave a comment.

Powered by Zendesk