Viewing and managing your content hierarchy in Arrange Articles

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38 Comments

  • Bart

    Anybody know how long it takes for one article to show up in a new section / category?

     

    Thanks

    Bart

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  • Maggie Ungerboeck
    Community Moderator

    Hi Bart,

    An article should show up immediately to end users (assume they have access through their user segment) after you publish it in the section. By default, Zendesk only allows articles in sections and then sections in categories. If you create a new section in a category, it will show up to end users once a published article is added to it.

    Thanks,

    Maggie

    0
  • Edoardo Calleri

    Hi all, I am setting the help center but in the Final User preview I don't see the two sections that I see in the admin preview. What do I have to do in order to show the sections and articles to final user? Thanks

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  • Ahn Letran
    Zendesk Customer Advocate

    Hey, Edoardo!

    Hope you're doing well!

    You might have created a new category with sections, but did not add any articles to these sections. If you look here, Why aren't categories and sections visible to customers?, there are also a couple of reasons as to why you can see them while logged in as an admin, but not when checking it as a customer.

    Hope this helps!

    Ahn L. | Customer Support Advocate

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  • Rene Jonathans

    Hello Zendesk Team,

    Is it possible to insert a hyperlink on the section title or in the section's description?

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  • Ahn Letran
    Zendesk Customer Advocate

    Hello, Rene,

    As of now, we do not support adding hyperlinks on the section's title nor its description. If you could add your use-case to this being added as a feature, that'll be great!

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  • Allan Vieira

    Is it possible to create a section only visible to a specific user segment?
    Something like Internal Docs that is only visible to Agents and admins.

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  • Dave Dyson
    Zendesk Community Team

    Hi Allan –

    View permissions are controlled at the article level, but if no articles in a section are viewable to a given user, the section will not appear for them. So in your case, you'd just set each article in that section to be viewable only by that one user segment. For more information, see Setting view permissions on articles with user segments, which includes a note on updating view permissions in bulk (useful if that section has a lot of articles). Hope that helps!

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