My account was suspended, how can I reactivate it?
Your Zendesk account can be suspended due to a lack of payment. To see the timeline and process read this article: Preventing account suspension.
If your payment failed, the account owner has to sign in and update the payment method on file. For more information, see the article: Managing payments. Once updated, our payment gateway automatically attempts to recharge your account in the next batch. Upon successful payment, Zendesk sends a confirmation email to all listed billing contacts.
If you are having trouble updating your payment method, contact your account representative for help.