Manually updating business rules for CCs and followers

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2 Comments

  • Andrew Loggins

    What is supposed to replace the "Requester - is not - (current user)" command? We currently utilize this in some triggers, to avoid agents getting some notifications when they submit a ticket regarding something that we don't want the end-user seeing. How do I mimic this in the new set-up? Just deal with the extra notifications?

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  • Devan La Spisa

    Hello Andrew,

    So you should be to continue to run "Requester - is not - (current user)" without running into any issues. Have you tried this and hit any errors on your else and if so could you please let us know the details so we can troubleshoot this for you.

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