How can I change the default group of my Support account?

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5 Comments

  • Carla Sandbakken
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    But what if I by mistake selected "Make default group" when I created  a group? How can I remove this possibiliy when I don't want to have default projects at all? 

    Creating, managing and using groups doesn't show an answer to my problem. 

     

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  • Ricardo
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    Hello, Carla.

    If by mistake you have selected Make default group when you created a new group, you can simply edit any other group and make it the new default group of your account.

    It is not possible to NOT have a default group in your account.

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  • Jared Saeger
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    Zendesk's 'default group' feature is by far one of the most annoying things I have to deal with when administering ZD. At the very least, we should be able to change the default group of the account. How this still exists today is beyond me, for this functionality is not scalable for a rapidly growing and changing environment. It took me 30 minutes of manual labor to delete a group the other day when it should have taken a .03 second button click, or at most, a 3 second "Type in the name of the group to confirm deletion" popup. There were 60+ members in the group and unfortunately for me, it was default for over half of them. I shouldn't have to write a Python script consisting of several API calls to accomplish something as simple as deleting a group, yet here I am.

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  • Filip Pačes
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    Ricardo,

    I have done exactly what Carla described. Until now I have not had any default group. Now I have one and can not get rid of it. We have some scripts running on the background distributing tickets and I'm afraid that now it might work incorrectly. How can get to the point without any default group? It must be possible because it used to be like that.

     

     

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  • Ricardo
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    Hello, Filip,

    If you never clicked Make default group then the default group is the first one that was created in your account.  You can revert back to what it was by marking the first created group as default.

    If you don't know which group was, I would suggest you to use the API: https://developer.zendesk.com/rest_api/docs/support/groups#list-groups

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