v1 app removals and alternatives

This article covers the following topics:

• Why?
• Apps that are being migrated to v2 by their developer
• Zendesk apps being migrated to v2
• v1 apps being removed, with suggested alternatives

Why?

Due to the Zendesk App framework v1 removal (ZAF v1), apps that have no plans to be moved to the new framework or to be supported by their developers have been removed from the Zendesk Marketplace and will cease functioning after ZAF v1 is removed.

Note: If you are unsure about whether your installed apps are included, see the section Am I affected? There, you'll find instructions for determining whether you'll be impacted.

Apps that are being migrated to v2 by their developer

The following apps are currently using ZAF v1 (at the time of writing), but the developers have indicated they are working on releasing a new version of the app that will utilize ZAF v2. No action is required for these apps.

Note: These apps may be hidden from the Zendesk Marketplace. When they release their new version, they will again show in the Marketplace listing.

App Name	Status
8x8 Contact Center	Migrated
ActiveCampaign	Migrated
Agent Ticket Counts	Migrated
Agile CRM	Planned migration
AnswerDash	Planned migration
BT Cloud Phone	Migrated
Bubbly	Migrated
DigitalCX Agent Support	Migrated
Dynamics CRM 2015-2016 Connector	Planned migration
GeoFluent Translator	Migrated
Humorikon	Migrated
Iframe Ticket Sidebar	Migrated
interbot.io	Planned migration
Litmos LMS	Migrated
Celigo NetSuite Connector	Migrated
Office@Hand	Migrated
Ongair	Planned migration
PandaDoc	Planned migration
Printfection Giveaway Links	Planned migration
Samanage	Migrated
Shredder	Migrated
SnapEngage Chat App	Migrated
Super Receptionist	Migrated
Ticket Exporter	Planned migration
Tickler	Migrated
Tickler FREE	Planned migration
TimeCamp Timer	Migrated
Totango Insights	Migrated
Tymeshift	Migrated
Vtex by BCR	Planned migration
Wildix	Planned migration
WooCommerce	Removed
Woopra	Migrated
Yonyx Interactive Guides	Migrated

For any questions about these app migrations, please contact the developer directly.

Zendesk apps being migrated to v2

The following Zendesk-built apps are in the process of being migrated to v2 of the framework.

Note: Some of these apps may return as paid or enhanced apps with new features and functionality. They may require a new installation upon release.

App Name	Status
Advanced Search	Migrated, new installation required.
Assignment Control	Migrated, new installation required.
Attachment Library	Combined functionality. Install Attachment Manager.
Attachment Restrictions	Combined functionality. Install Attachment Manager.
Attachment Viewer	Migrated, new installation required.
Bulk Delete Organizations	Planned
Bulk Delete Suspended Tickets	Migrated, new installation required.
Conditional Fields	Replaced by core feature. Learn more
Iframe	Migrated
Infusionsoft	Migrated
Linked Ticket	Migrated
Mailchimp Campaign & Activity	Migrated
Cancel Ticket Submit (formerly OOPS)	Migrated, new installation required.
Out of Office	Migrated
Print Ticket History	Migrated, new installation required.
Private Comments	Migrated, new installation required.
Proactive Tickets	Migrated
Project Management	Migrated
Satisfaction Console	Migrated, new installation required.
SLA Event Tracker	Migrated, new installation required.
Support SDK Metadata	Migrated
Tag Locker	Migrated, new installation required.
Ticket Field Manager	Migrated, new installation required.
Ticket Redaction App	Migrated

v1 apps being removed, with suggested alternatives

We have compiled a list of the apps that have been removed from the Marketplace and will be affected by the ZAF v1 removal, where the developer has no plans to migrate.

Replaced by a new version - this app is being replaced with a new version, and will require a new installation

Will be removed - this app is not going to be migrated to the v2 framework and will be disabled from customer accounts after ZAF v1 retirement. We recommend seeking an alternative.

Note: Alternatives are based on similarity or use case and may not have feature parity. Some apps require a 3rd party subscription or have other associated costs.

App Name	Plan	Alternative 1	Alternative 2	Alternative 3	Alternative 4
8x8 Virtual Office	Replaced by new version	8x8 Virtual Office 2.2	Zendesk Talk
amoCRM	Will be removed	Zendesk Sell	Infusionsoft	Highrise	CapsuleCRM
Annotate by Driftt	Will be removed	CloudApp	Instabug	Ybug	UserSnap
AnswerConnect	Will be removed	Zendesk Chat	LiveChat	MessageBird Chat	Olark Live Chat
Answer Suggestion	Will be removed	Knowledge Capture
Ask nanorep	Will be removed	BrightReps	ADA	Digital Genius
AssistHub	Will be removed	Zendesk Chat	LiveChat	MessageBird Chat	Olark Live Chat
Attachment Finder	Will be removed	Attachments Plus
Attachment List	Will be removed	Attachments Plus
Attachment remover	Will be removed	Ticket Redaction App
AudioEye	Will be removed
Autotask Endpoint Management	Will be removed	IT Asset Management	EZOfficeInventory	Panorama9	Asset Panda
Badgeville	Will be removed	Spinify - Lively Leaderboards
Back@Ya	Will be removed
Bigcommerce	Will be removed	Bigcommerce for Support
Blower for Cisco	Will be removed	CTI integration by CDC Software	EaziPopper Cisco Finesse
Breakout Room	Will be removed	CloudApp	TokBox	Vidyard GoVideo	BombBomb
Calendar Connector	Will be removed	Calendar	Meetingbird
Chargify by AdvancEarly	Will be removed	Chargify
Cheerleader	Will be removed
Chuck Norris App	Will be removed
Clearbit	Will be removed	FullContact Customer Insights
ClickDesk Live Chat	Will be removed	Zendesk Chat	LiveChat	MessageBird Chat	Olark Live Chat
Close.io	Will be removed	Zendesk Sell	Infusionsoft	Highrise	CapsuleCRM
Cloudagent	Will be removed	Ameyo
color	Will be removed
Comment History App	Will be removed	Customer Context	Ticket History	Five Most Recent
Conditional Fields	Will be replaced	Core feature
Coxito Recent Activity	Will be removed	Customer Context	Ticket History	Five Most Recent
Coxito Search	Will be removed	Algolia	Swiftype Search	Inbenta
Create Ticket for Brand	Will be removed
Dashboard CRM	Will be removed	Zendesk Sell	InfusionSoft	Highrise	CapsuleCRM
DataBliss	Will be removed	FullContact Customer Insights
DevMate Customers	Will be removed	Zendesk Sell	Infusionsoft	Highrise	CapsuleCRM
DialogTech	Will be removed	Zendesk Talk	Five 9 Plus Adapter for Zendesk	Amazon Connect	PureCloud
Directly	Will be removed
District Lines	Will be removed
Download Recordings	Replaced	Download Recordings
Easy Telefoni Connector	Will be removed	Zendesk Talk	Dialpad	Amazon Connect	RingCentral
EasyContactNow	Will be removed	8x8 Virtual Office 2.2	Zendesk Talk
edocr	Will be removed	CloudApp
ExoZen	Will be removed	Exotel Telephony App
FireText SMS	Will be removed	Zendesk Talk	Textline	HeyMarket	Teckst
Five9 for Zendesk	Will be removed	Five 9 Plus Adapter for Zendesk
FreshBooks	Will be removed	Harvest	Tymeshift	Time tracking
Genesys Cloud CTI	Will be removed	PureCloud
Glance	Will be removed	Teamviewer	Cobrowse.io	ScreenMeet	Recursive Labs
inContact CTI	Replaced by new version	Frontline Agent Console
Infobip SMS	Will be removed	Zendesk Talk	Textline	HeyMarket	Teckst
Insert Markdown	Will be removed
Intercom	Migrated
Jacada Ticket Guidance	Will be removed	Zingtree	Yonyx	BrightReps Sidekick
JIRA Legacy	Will be removed	JIRA	IntegrateCloud Zendesk-JIRA Integration
Kabana	Will be removed	Trello
Know Your Shoppers	Will be removed	FullContact Customer Insights
Kudos	Will be removed
Leadscore CRM	Will be removed	Zendesk Sell	Infusionsoft	Highrise	CapsuleCRM
Magento 1	Replaced with alternative. Learn more	Magento M1 Connector by Particular	Magento 2
ManagedVoice Connect	Will be removed	Wildix	Zendesk Talk	Five 9 Plus Adapter for Zendesk	Amazon Connect
Mapply	Will be removed	Maps Online by LocusLabs	Locator
Minutes to Read	Will be removed
Monema Phone System	Will be removed	Zendesk Talk	Dialpad	Amazon Connect	RingCentral
MouseStats	Will be removed	FullStory
Moxtra Collaboration	Will be removed	Wave
Navilytics	Will be removed	FullStory
Nextiva	Will be removed	Zendesk Talk	Textline	HeyMarket	Teckst
NimbleSchedule	Will be removed	Ximble
Nordisk e-handel	Will be removed	Shopify	BigCommerce	Magento 2
Nutshell	Migrated
Office 365 Groups	Will be removed
Pathfinder	Will be removed. Learn more
Planbox	Will be removed	productboard	Canny
PowerBox	Will be removed	CloudApp	Dropbox	Box
ProProfs Knowledge Base	Will be removed	ScreenSteps	Vanilla Forums	KnowledgeOwl Support Assist
Quandora	Will be removed	ScreenSteps	Vanilla Forums	KnowledgeOwl Support Assist
Quickie	Replaced by new version	Quickie PLUS
Quip	Will be removed
RedCritter Feed	Migrated
RedCritter Profiles	Migrated
RedCritter Rewards	Migrated
Redmine	Will be removed
RemoteCall	Will be removed	Teamviewer	Cobrowse.io	ScreenMeet	Recursive Labs
REPL	Will be removed	V2 REPL
Requester Timezone	Will be removed
Satisfaction Console	Will be replaced	Satisfaction Console
ScreenSteps Live	Will be removed	ScreenSteps
Shopify V1	Will be removed	Shopify for Support
Solve CRM	Will be removed	Zendesk Sell	Infusionsoft	Highrise	CapsuleCRM
Solved Ticket Progress Bar	Will be removed
SurveyMonkey Create	Will be removed	SurveyMonkey
Support Cloud	Will be removed	ScreenSteps	Vanilla Forums	KnowledgeOwl Support Assist
Support Warriorz	Will be removed	Spinify - Lively Leaderboards
SyncUp	Will be removed	Zendesk Chat	LiveChat	MessageBird Chat	Olark Live Chat
Talk Feedback (formerly Voice Feedback)	Will be removed
Tango Card	Will be removed	Gift	Apple Gifts	Ifeelgoods Gifting
TELUS Business Connect	Migrated
Ticket to Help Center	Will be removed	Knowledge Capture
The FAQinator	Will be removed	ScreenSteps	Vanilla Forums	KnowledgeOwl Support Assist
Transfluent	Migrated
Txtr	Will be removed
Ubersmith	Will be removed
URL Builder	Will be removed	Response Builder	URL Builder Pro
Vibeapp	Will be removed	FullContact Customer Insights
WorkflowMax Timer	Will be removed	Tymeshift	Harvest	Time tracking
xMatters	Will be removed	PagerDuty	OpsGenie
Yammer Apps	Will be removed
ZCC	Will be replaced	Core feature. Learn more
ZipBooks	Will be removed	Quickbooks by Cloud Cart Connector	Zoho Invoice
ZQuery	Will be removed

For questions on the existing or alternative apps, please direct them to the app developer contact.