This article covers the following topics:
- Why?
- Apps that are being migrated to v2 by their developer
- Zendesk apps being migrated to v2
- v1 apps being removed, with suggested alternatives
Why?
Due to the Zendesk App framework v1 removal (ZAF v1), apps that have no plans to be moved to the new framework or to be supported by their developers have been removed from the Zendesk Marketplace and will cease functioning after ZAF v1 is removed.
Note: If you are unsure about whether your installed apps are included, see the section Am I affected? There, you'll find instructions for determining whether you'll be impacted.
Apps that are being migrated to v2 by their developer
The following apps are currently using ZAF v1 (at the time of writing), but the developers have indicated they are working on releasing a new version of the app that will utilize ZAF v2. No action is required for these apps.
Note: These apps may be hidden from the Zendesk Marketplace. When they release their new version, they will again show in the Marketplace listing.
App Name |
Status |
| 8x8 Contact Center | Migrated |
| ActiveCampaign | Migrated |
| Agent Ticket Counts | Migrated |
| Agile CRM | Planned migration |
| AnswerDash | Planned migration |
| BT Cloud Phone | Migrated |
| Bubbly | Migrated |
| DigitalCX Agent Support | Migrated |
| Dynamics CRM 2015-2016 Connector | Planned migration |
| GeoFluent Translator | Migrated |
| Humorikon | Migrated |
| Iframe Ticket Sidebar | Migrated |
| interbot.io | Planned migration |
| Litmos LMS | Migrated |
| Celigo NetSuite Connector | Migrated |
| Office@Hand | Migrated |
| Ongair | Planned migration |
| PandaDoc | Planned migration |
| Printfection Giveaway Links | Planned migration |
| Samanage | Migrated |
| Shredder | Migrated |
| SnapEngage Chat App | Migrated |
| Super Receptionist | Migrated |
| Ticket Exporter | Planned migration |
| Tickler | Migrated |
| Tickler FREE | Planned migration |
| TimeCamp Timer | Migrated |
| Totango Insights | Migrated |
| Tymeshift | Migrated |
| Vtex by BCR | Planned migration |
| Wildix | Planned migration |
| WooCommerce | Removed |
| Woopra | Migrated |
| Yonyx Interactive Guides | Migrated |
For any questions about these app migrations, please contact the developer directly.
Zendesk apps being migrated to v2
The following Zendesk-built apps are in the process of being migrated to v2 of the framework.
Note: Some of these apps may return as paid or enhanced apps with new features and functionality. They may require a new installation upon release.
App Name |
Status |
| Advanced Search | Migrated, new installation required. |
| Assignment Control | Migrated, new installation required. |
| Attachment Library | Combined functionality. Install Attachment Manager. |
| Attachment Restrictions | Combined functionality. Install Attachment Manager. |
| Attachment Viewer | Migrated, new installation required. |
| Bulk Delete Organizations | Planned |
| Bulk Delete Suspended Tickets | Migrated, new installation required. |
| Conditional Fields | Replaced by core feature. Learn more |
| Iframe | Migrated |
| Infusionsoft | Migrated |
| Linked Ticket | Migrated |
| Mailchimp Campaign & Activity | Migrated |
| Cancel Ticket Submit (formerly OOPS) | Migrated, new installation required. |
| Out of Office | Migrated |
| Print Ticket History | Migrated, new installation required. |
| Private Comments | Migrated, new installation required. |
| Proactive Tickets | Migrated |
| Project Management | Migrated |
| Satisfaction Console | Migrated, new installation required. |
| SLA Event Tracker | Migrated, new installation required. |
| Support SDK Metadata | Migrated |
| Tag Locker | Migrated, new installation required. |
| Ticket Field Manager | Migrated, new installation required. |
| Ticket Redaction App | Migrated |
v1 apps being removed, with suggested alternatives
We have compiled a list of the apps that have been removed from the Marketplace and will be affected by the ZAF v1 removal, where the developer has no plans to migrate.
Replaced by a new version - this app is being replaced with a new version, and will require a new installation
Will be removed - this app is not going to be migrated to the v2 framework and will be disabled from customer accounts after ZAF v1 retirement. We recommend seeking an alternative.
Note: Alternatives are based on similarity or use case and may not have feature parity. Some apps require a 3rd party subscription or have other associated costs.
App Name |
Plan |
Alternative 1 |
Alternative 2 |
Alternative 3 |
Alternative 4 |
| 8x8 Virtual Office | Replaced by new version | 8x8 Virtual Office 2.2 | Zendesk Talk | ||
| amoCRM | Will be removed | Zendesk Sell | Infusionsoft | Highrise | CapsuleCRM |
| Annotate by Driftt | Will be removed | CloudApp | Instabug | Ybug | UserSnap |
| AnswerConnect | Will be removed | Zendesk Chat | LiveChat | MessageBird Chat | Olark Live Chat |
| Answer Suggestion | Will be removed | Knowledge Capture | |||
| Ask nanorep | Will be removed | BrightReps | ADA | Digital Genius | |
| AssistHub | Will be removed | Zendesk Chat | LiveChat | MessageBird Chat | Olark Live Chat |
| Attachment Finder | Will be removed | Attachments Plus | |||
| Attachment List | Will be removed | Attachments Plus | |||
| Attachment remover | Will be removed | Ticket Redaction App | |||
| AudioEye | Will be removed | ||||
| Autotask Endpoint Management | Will be removed | IT Asset Management | EZOfficeInventory | Panorama9 | Asset Panda |
| Badgeville | Will be removed | Spinify - Lively Leaderboards | |||
| Back@Ya | Will be removed | ||||
| Bigcommerce | Will be removed | Bigcommerce for Support | |||
| Blower for Cisco | Will be removed | CTI integration by CDC Software | EaziPopper Cisco Finesse | ||
| Breakout Room | Will be removed | CloudApp | TokBox | Vidyard GoVideo | BombBomb |
| Calendar Connector | Will be removed | Calendar | Meetingbird | ||
| Chargify by AdvancEarly | Will be removed | Chargify | |||
| Cheerleader | Will be removed | ||||
| Chuck Norris App | Will be removed | ||||
| Clearbit | Will be removed | FullContact Customer Insights | |||
| ClickDesk Live Chat | Will be removed | Zendesk Chat | LiveChat | MessageBird Chat | Olark Live Chat |
| Close.io | Will be removed | Zendesk Sell | Infusionsoft | Highrise | CapsuleCRM |
| Cloudagent | Will be removed | Ameyo | |||
| color | Will be removed | ||||
| Comment History App | Will be removed | Customer Context | Ticket History | Five Most Recent | |
| Conditional Fields | Will be replaced | Core feature | |||
| Coxito Recent Activity | Will be removed | Customer Context | Ticket History | Five Most Recent | |
| Coxito Search | Will be removed | Algolia | Swiftype Search | Inbenta | |
| Create Ticket for Brand | Will be removed | ||||
| Dashboard CRM | Will be removed | Zendesk Sell | InfusionSoft | Highrise | CapsuleCRM |
| DataBliss | Will be removed | FullContact Customer Insights | |||
| DevMate Customers | Will be removed | Zendesk Sell | Infusionsoft | Highrise | CapsuleCRM |
| DialogTech | Will be removed | Zendesk Talk | Five 9 Plus Adapter for Zendesk | Amazon Connect | PureCloud |
| Directly | Will be removed | ||||
| District Lines | Will be removed | ||||
| Download Recordings | Replaced | Download Recordings | |||
| Easy Telefoni Connector | Will be removed | Zendesk Talk | Dialpad | Amazon Connect | RingCentral |
| EasyContactNow | Will be removed | 8x8 Virtual Office 2.2 | Zendesk Talk | ||
| edocr | Will be removed | CloudApp | |||
| ExoZen | Will be removed | Exotel Telephony App | |||
| FireText SMS | Will be removed | Zendesk Talk | Textline | HeyMarket | Teckst |
| Five9 for Zendesk | Will be removed | Five 9 Plus Adapter for Zendesk | |||
| FreshBooks | Will be removed | Harvest | Tymeshift | Time tracking | |
| Genesys Cloud CTI | Will be removed | PureCloud | |||
| Glance | Will be removed | Teamviewer | Cobrowse.io | ScreenMeet | Recursive Labs |
| inContact CTI | Replaced by new version | Frontline Agent Console | |||
| Infobip SMS | Will be removed | Zendesk Talk | Textline | HeyMarket | Teckst |
| Insert Markdown | Will be removed | ||||
| Intercom | Migrated | ||||
| Jacada Ticket Guidance | Will be removed | Zingtree | Yonyx | BrightReps Sidekick | |
| JIRA Legacy | Will be removed | JIRA | IntegrateCloud Zendesk-JIRA Integration | ||
| Kabana | Will be removed | Trello | |||
| Know Your Shoppers | Will be removed | FullContact Customer Insights | |||
| Kudos | Will be removed | ||||
| Leadscore CRM | Will be removed | Zendesk Sell | Infusionsoft | Highrise | CapsuleCRM |
| Magento 1 | Replaced with alternative. Learn more | Magento M1 Connector by Particular | Magento 2 | ||
| ManagedVoice Connect | Will be removed | Wildix | Zendesk Talk | Five 9 Plus Adapter for Zendesk | Amazon Connect |
| Mapply | Will be removed | Maps Online by LocusLabs | Locator | ||
| Minutes to Read | Will be removed | ||||
| Monema Phone System | Will be removed | Zendesk Talk | Dialpad | Amazon Connect | RingCentral |
| MouseStats | Will be removed | FullStory | |||
| Moxtra Collaboration | Will be removed | Wave | |||
| Navilytics | Will be removed | FullStory | |||
| Nextiva | Will be removed | Zendesk Talk | Textline | HeyMarket | Teckst |
| NimbleSchedule | Will be removed | Ximble | |||
| Nordisk e-handel | Will be removed | Shopify | BigCommerce | Magento 2 | |
| Nutshell | Migrated | ||||
| Office 365 Groups | Will be removed | ||||
| Pathfinder | Will be removed. Learn more | ||||
| Planbox | Will be removed | productboard | Canny | ||
| PowerBox | Will be removed | CloudApp | Dropbox | Box | |
| ProProfs Knowledge Base | Will be removed | ScreenSteps | Vanilla Forums | KnowledgeOwl Support Assist | |
| Quandora | Will be removed | ScreenSteps | Vanilla Forums | KnowledgeOwl Support Assist | |
| Quickie | Replaced by new version | Quickie PLUS | |||
| Quip | Will be removed | ||||
| RedCritter Feed | Migrated | ||||
| RedCritter Profiles | Migrated | ||||
| RedCritter Rewards | Migrated | ||||
| Redmine | Will be removed | ||||
| RemoteCall | Will be removed | Teamviewer | Cobrowse.io | ScreenMeet | Recursive Labs |
| REPL | Will be removed | V2 REPL | |||
| Requester Timezone | Will be removed | ||||
| Satisfaction Console | Will be replaced | Satisfaction Console | |||
| ScreenSteps Live | Will be removed | ScreenSteps | |||
| Shopify V1 | Will be removed | Shopify for Support | |||
| Solve CRM | Will be removed | Zendesk Sell | Infusionsoft | Highrise | CapsuleCRM |
| Solved Ticket Progress Bar | Will be removed | ||||
| SurveyMonkey Create | Will be removed | SurveyMonkey | |||
| Support Cloud | Will be removed | ScreenSteps | Vanilla Forums | KnowledgeOwl Support Assist | |
| Support Warriorz | Will be removed | Spinify - Lively Leaderboards | |||
| SyncUp | Will be removed | Zendesk Chat | LiveChat | MessageBird Chat | Olark Live Chat |
| Talk Feedback (formerly Voice Feedback) | Will be removed | ||||
| Tango Card | Will be removed | Gift | Apple Gifts | Ifeelgoods Gifting | |
| TELUS Business Connect | Migrated | ||||
| Ticket to Help Center | Will be removed | Knowledge Capture | |||
| The FAQinator | Will be removed | ScreenSteps | Vanilla Forums | KnowledgeOwl Support Assist | |
| Transfluent | Migrated | ||||
| Txtr | Will be removed | ||||
| Ubersmith | Will be removed | ||||
| URL Builder | Will be removed | Response Builder | URL Builder Pro | ||
| Vibeapp | Will be removed | FullContact Customer Insights | |||
| WorkflowMax Timer | Will be removed | Tymeshift | Harvest | Time tracking | |
| xMatters | Will be removed | PagerDuty | OpsGenie | ||
| Yammer Apps | Will be removed | ||||
| ZCC | Will be replaced | Core feature. Learn more | |||
| ZipBooks | Will be removed | Quickbooks by Cloud Cart Connector | Zoho Invoice | ||
| ZQuery | Will be removed |
For questions on the existing or alternative apps, please direct them to the app developer contact.
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