More updates to the Zendesk Help Center

Welcome to the Zendesk Help Center! We've made changes to the structure of our Help Center to make it easier to find answers in one place, without needing to navigate between two (or more) websites. Whether you're looking for information about how to use one Zendesk product, or how to use all of them together, you'll find answers here.

What's changed?

There are no longer separate Help Centers for our Chat, Connect, or Explore products, nor is there a separate Help Center for cross-product information. Select the product area you'd like to browse from the home page:

Or, use the Products navigation menu at the top of the page to browse among categories:

Once you've browsed to a category, use the common questions links to find quick answers to questions about that product:

 

Filter search results by content type (Knowledge Base, Community) or by product, and easily see which product each article in the results list is about:

For now, you'll still find content for a developer audience and our developer Community forums at develop.zendesk.com.

Why did we do this?

More often than not, Zendesk products are being used in tandem. It's more important than ever to be able to move quickly among content about different products - or find answers to questions about how to use multiple products at once!

Do I need to do anything?

You should be automatically routed from any old URLs to the new versions, but if there are any bookmarks that you frequently reference on our Help Centers, you may want to update your bookmark to reflect the new URL.

Your subscriptions to any sections, articles, topics, posts and users have been recreated so you do not need to re-follow any content you already followed. 

Known Issues

No known issues remain!