Inserting and editing links in articles

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29 Comments

  • Amy Gracer
    Community Moderator

    YES! Just took a quick look and it looks great so far!

    Thanks for listening :)

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Wow, you're fast, Amy. Thanks for the comment. Hope the article is helpful!

    0
  • Kirsten Flores

    Loving this new functionality, especially the ability to link to headers without manually creating anchors!

    With the new linking functionality to Help Center articles, is there any way to now report on broken links/links pointing to archived articles? Or alerts if you're linking from an article with one set of permissions to an article with a different set of permissions (such as linking from a publicly facing article to an internal article)? If not, is any of that in the works?

    5
  • Ryan McGrew
    Zendesk Product Manager

    Hey Kristen,

    Thanks for the feedback. This doesn't change the way that links in Guide work, just makes it easier to create them. We have heard feedback on the ability to detect broken links and we're considering it but no concrete plans in place right now. As far as public to private linking and vice versa, I think it's something we can take as feedback.

    Thanks!

    1
  • Rebecca McMurry

    I like the new linking functionality too. 

    I agree with with Kirsten that a report identifying the broken links would be helpful.

    Taking it a step further, it would be great to get a message that a link is about to be broken if the article is archived, moved etc. 

    4
  • Ellen Livengood

    Just wanted to say, THANK YOU for the enhanced linking feature! It is so much easier to link from one article to another now. Broken link report would be great too.

    1
  • Fiona

    Hi there

    Is it possible to include a link in an article that sends the user to a different article or section? Or is it simply a case of using that article's URL in the way described in this answer? 

    Use case:

    Here's some information about x, for more information, you can visit this article too. 

     

    Thank you!

    0
  • Ryan McGrew
    Zendesk Product Manager

    Hey @Admin,

    Correct, you can use this functionality to insert links to sections, categories, community topics, posts, or articles in the Help Center. That's probably the best way to achieve what you're looking for.

    There are  couple of other things you can look at in your theme, if you're interested. On the article page template you can either include the related articles helper or list other articles in the same section with the section helper

    Thanks!

    1
  • Jonas Oppedal

    Hi Jennifer. I'm new to using Zendesk. I'd like to set a default color for links in our help content in our knowledge base. How do I do that?

    0
  • Ryan McGrew
    Zendesk Product Manager

    Hey Jonas,

    Link color is managed in your theme. You can read more about that here https://support.zendesk.com/hc/en-us/articles/206177737 You can change it via the link color setting if you're using the Copenhagen theme. Otherwise you can also modify your CSS if you're using a custom theme.

    Thanks!

    0
  • Nicky Lilja

    Would be great if , when a Heading of an article is changed, then when using the new functionality for it to update the heading in other articles. 

    My users don't find this necessarily easier than before, so would be great if there were an additional value to the feature. Also, similar to what Kristen said. 

    Thanks 

    0
  • Sandy Inserra

    Wondering about linking from one article to a specific heading in another article. I tried playing a bit in the code source but cannot get the href to go anywhere but the top of the linked article. Is this something that is possible?

    1
  • Ryan McGrew
    Zendesk Product Manager

    Hey Sandy,

    We don't offer this functionality out of the box in the UI, but could be achieved by placing an id on the heading you want to link to using the source code view, and then using that as the value at the # for the page you're trying to link to.

    For example, I can send you this link https://support.zendesk.com/hc/en-us/articles/218113638-Understanding-Guide-roles-and-privileges#topic_dvd_db5_nv Which will link to ahead on that page. You can do something similar in your site by constructing the url of

     

    0
  • Arianna Rotem

    Hi, 

    is it possible to link a pdf file into an article that is visible to everyone (End-users)? the pdf file is not a web based file (I couldn't find any reference to this in the help center). 

    0
  • Ryan McGrew
    Zendesk Product Manager

    Hey Arianna,

    PDFs can be uploaded as attachments to articles. They will then be visible as attachments on the article. You can copy and paste that URL if you would like to link directly to it from the article content. There's some more information about editing articles and adding attachments in this article.

    Thanks!

    0
  • Melody Quinn

    Is there a way to make the link a button?

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Melody,

    It looks like your question is getting addressed here: Is it possible to make a link in an article a button?

    Trapta will continue working with you in that post :)

    Cheers!

    0
  • Hilary Jones

    Is it possible to add links to a photo in an article? For example, adding the Download on the App Store or Get it on Google Play logo to an article and linking the photo to the download page?

    0
  • Amy Gracer
    Community Moderator

    Hilary Jones 

    Sure... You can even use image maps. 

    1. In your article, Insert the photo.

    2. Click the photo to select.

    3. Click the link icon.

    4. Type the URL.

    The HTML code looks something like this

    <p>
    <a href="www.test.com" target="_blank" rel="noopener"><img class="thumbnail" src="filename.png"></a>
    </p>

    If you want to know about image mapping, let me know. I have it working on this page

    https://support.ddisystem.com/hc/en-us/articles/360022370273-Set-up-your-company-eCommerce-site

    (Click the callouts on the image)

     

    0
  • Hilary Jones

    Thanks so much Amy! 

    0
  • Pedro Rodrigues
    Community Moderator

    Hi Hilary Jones! Yes, it's possible: the easiest way is to select the image and click the hyperlink icon on the toolbar:

    Now you add the link you want, and choose whether to open in a new window:

     

    You can also do it by editing the article's source code, by clicking the rightmost icon on the toolbar:

    When looking at your source code, find the image by locating <img>, and add <a href="URL"> before, and </a> after it.

    For example:

    Note: the target="_blank" bit opens the link in a new tab/window.

    Hope this helps!

    0
  • Derek Campbell

    Hi Team,

    I use this feature a lot to provide links to a glossary.  That means if I have a glossary article for say "My Term", I want to add a link to the Help Center article with the subject of "My Term".

    The search algorithm for finding published articles gives me a list of articles with "My Term" in their text, but it does not find the article with "My Term" in the title, even an exact match.  Can the algorithm also search article titles and show results that include the search term in the title before those in the text?

    Currently to do this I have to open a second tab, look for the "My Term" article separately and then paste the URL in as a URL link instead of as a Help Center article link.

     

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Derek,

    Just to confirm, what are your users doing the second tab that's not working in the first tab correctly? I may need to bring this into a ticket to do some troubleshooting so any additional information you can provide is greatly appreciated.

    Thanks!

    0
  • Derek Campbell

    Hi Brett, thanks for following up.  The issue is not with the second tab, that is just the way that I work around the main issue.  The main issue is that searching for a Help Center article to link to does not prioritise, or possibly even use, matches against the article title.  I therefore don't get the article that I want to link to.

    Here is an image of an example.  On the left I am editing an article and want to create a link on the word contract.  I have an article titled Vendor Contract in my glossary which I would expect to be my first search hit, however the search has prioritised other articles instead.  These other articles would have the words Vendor Contract in their text but not their title.

    0
  • Derek Campbell

    ... and here is the article that I would have expected to come up at the top of the search results:

    0
  • Amy Gracer
    Community Moderator

    Derek Campbell 

    Have you tried adding "Vendor Contract" as a label to your "Vendor contract" article? 

    That might bump it to the top.

    0
  • Derek Campbell

    Good thought thanks Amy.  I tried doing so and the page then became number 12 on the search result, so it has improved the ranking.  I would still prefer that it was number one.

    1
  • Eric Miller

    I understand that once an article is created it has a unique article ID that persists for life regardless of what section or category it resides under. Can someone confirm if the same is true for links created through the article browsing functionality of the link editor? In other words if I browse to my article to create the link, and then later that article moves to a different category/section will it break the link?

    0
  • Maggie Ungerboeck
    Community Moderator

    Hi Eric,

    Since the link gets created with the article ID, then the link should not break even when you move that article around. We move things around a lot and haven't come across a link breaking because of an article moving.

    Thanks!

    Maggie

    0

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