Inserting and editing links in articles

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13 Comments

  • Amy Gracer
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    YES! Just took a quick look and it looks great so far!

    Thanks for listening :)

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  • Jennifer Rowe
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    Wow, you're fast, Amy. Thanks for the comment. Hope the article is helpful!

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  • Kirsten Flores
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    Loving this new functionality, especially the ability to link to headers without manually creating anchors!

    With the new linking functionality to Help Center articles, is there any way to now report on broken links/links pointing to archived articles? Or alerts if you're linking from an article with one set of permissions to an article with a different set of permissions (such as linking from a publicly facing article to an internal article)? If not, is any of that in the works?

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  • Ryan McGrew
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    Hey Kristen,

    Thanks for the feedback. This doesn't change the way that links in Guide work, just makes it easier to create them. We have heard feedback on the ability to detect broken links and we're considering it but no concrete plans in place right now. As far as public to private linking and vice versa, I think it's something we can take as feedback.

    Thanks!

    1
  • Rebecca McMurry
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    I like the new linking functionality too. 

    I agree with with Kirsten that a report identifying the broken links would be helpful.

    Taking it a step further, it would be great to get a message that a link is about to be broken if the article is archived, moved etc. 

    2
  • Ellen Livengood
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    Just wanted to say, THANK YOU for the enhanced linking feature! It is so much easier to link from one article to another now. Broken link report would be great too.

    1
  • Fiona
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    Hi there

    Is it possible to include a link in an article that sends the user to a different article or section? Or is it simply a case of using that article's URL in the way described in this answer? 

    Use case:

    Here's some information about x, for more information, you can visit this article too. 

     

    Thank you!

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  • Ryan McGrew
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    Hey @Admin,

    Correct, you can use this functionality to insert links to sections, categories, community topics, posts, or articles in the Help Center. That's probably the best way to achieve what you're looking for.

    There are  couple of other things you can look at in your theme, if you're interested. On the article page template you can either include the related articles helper or list other articles in the same section with the section helper

    Thanks!

    1
  • Jonas Oppedal
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    Hi Jennifer. I'm new to using Zendesk. I'd like to set a default color for links in our help content in our knowledge base. How do I do that?

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  • Ryan McGrew
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    Hey Jonas,

    Link color is managed in your theme. You can read more about that here https://support.zendesk.com/hc/en-us/articles/206177737 You can change it via the link color setting if you're using the Copenhagen theme. Otherwise you can also modify your CSS if you're using a custom theme.

    Thanks!

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  • Nicky Lilja
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    Would be great if , when a Heading of an article is changed, then when using the new functionality for it to update the heading in other articles. 

    My users don't find this necessarily easier than before, so would be great if there were an additional value to the feature. Also, similar to what Kristen said. 

    Thanks 

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  • Sandy Inserra
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    Wondering about linking from one article to a specific heading in another article. I tried playing a bit in the code source but cannot get the href to go anywhere but the top of the linked article. Is this something that is possible?

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  • Ryan McGrew
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    Hey Sandy,

    We don't offer this functionality out of the box in the UI, but could be achieved by placing an id on the heading you want to link to using the source code view, and then using that as the value at the # for the page you're trying to link to.

    For example, I can send you this link https://support.zendesk.com/hc/en-us/articles/218113638-Understanding-Guide-roles-and-privileges#topic_dvd_db5_nv Which will link to ahead on that page. You can do something similar in your site by constructing the url of

     

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