Announcing Zendesk Help Center Search Improvements

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9 Comments

  • Jake Edwards

    Can you let signed in users search their tickets too? By number and content? The amount of times #12345 ends up in my "no results" insights 🙄...

    4
  • Bogdan Andrei Sturzoiu

    Great point Jake! Something we should look at.

    0
  • Jacob J Christensen

    Sounds awesome Bogdan!

    0
  • Andrew

    Does this also apply to widget search?

    3
  • Tom Morris

    All good! Filtering by Category (and maybe Filtering by Section) would be great via the Help Center UI too. This can already be done via the Search API...

    1
  • Jack Harrison-Sherlock

    Do these changes apply to the KC App Search? 

    0
  • Bogdan Andrei Sturzoiu

    Yes, KC app uses the public Search API. Note that fuzzy search is only available in Instant Search for now.

    0
  • Fabio Strasser

    Hi Bogdan, why is the fuzzy search Instant Search exclusive right now? Do you have a timeline when it'll be available everywhere?

    0
  • Bogdan Andrei Sturzoiu

    Hi Fabio,

    we are currently analysing the data from the Instant search, and we'll soon roll it out to the web search if all looks fine.

    Fuzzy search can have the side effect on surfacing unwanted results so we're keeping an eye on the click-through rate.

    1

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