Can I remove the Zendesk Support tab in a JIRA project?

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7 Comments

  • Joseph Keller

    Something that I find lacking with this functionality is that in order to see the Zendesk email history of a Jira Issue, you need to have the project enabled in the Integration settings. There doesn't appear to be a way to retire a project and keep the Zendesk Support tab. You either leave the project Unrestricted and put in some janky workflow rule that requires Epic Link (because the plugin doesn't support or show this field) or you restrict the project and lose the data visually.

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  • Stephen Jennings

    Any updates on this issue? This is a problem for us as well.

    1
  • Joshua Small

    Our organization has a need to leave the projects unrestricted so that our Zendesk agents can create/link Jira issues, but to hide the Zendesk Support tab from the Jira Issues so that external developers cannot see sensitive customer information, such as the contents of a customer's email signature. Ideally, this could be done on the issue/project/global level, while still allowing the systems to link tickets and issues.

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  • David Gillespie
    Zendesk Product Manager

    Hi Joseph KellerStephen Jennings & Joshua Small,

    Thanks for your patience with our response.

    Unfortunately our integration doesn't have the capability to toggle on/off the integration in one or both of Support or JIRA. I've captured your feedback as a feature request and will post to this topic if we decide to build the feature.

    Thanks,

    David Gillespie 

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  • Kevin

    This seems to be broken.  When, from Jira, I attempt to save the changes for restricting a project I'm getting an error.  

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  • David Gillespie
    Zendesk Product Manager

    Hi Kevin,

    I've raised a support ticket on your behalf and hopefully we can get this resolved.

    Thanks,

    David

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  • Kevin

    David Gillespie thank you!  I appreciate it.

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