Can I remove the Zendesk Support tab in a JIRA project?
To achieve this, you will need to restrict the project within the Zendesk Support add-on.
To remove the Zendesk Support tab in a JIRA project:
- Within the Admin settings (Cog icon, located top right), search for your Zendesk app and click Manage followed by Configure.
- Click on Project Restrictions and move over the projects lists under the Allowed Projects section to Restricted Projects for the projects you're wanting to hide the Zendesk Support tab.
To test, navigate to one of the projects in question and you should no longer see the Zendesk Support tab appear.
[Note: Undergoing the above process will disable the ability to create and link issues to the restricted project]
For more information about the JIRA integration, see Setting up Zendesk Support for JIRA integration.