Why did I receive the following error message when I signed in to our account:
Uh-oh! We Were Unable To Process Your Payment
This error message appears when there is an outstanding invoice that is currently pending for payment. These types of errors can often be solved by updating your credit card information or switching payment methods. For more information, see the article: Managing payments.
For customers who pay with a credit card, the account is suspended after 22 days of the renewal date. For manually invoiced accounts, the account is suspended after 65 days. See Preventing account suspension for more information.
For each payment failure, Zendesk sends the billing contact(s) an email with an error code and description. To see the most common error codes, check Resolving issues when your credit card fails.