Why did I receive the following error message when I signed in to our account:
Uh-oh! We Were Unable To Process Your Payment
This error message appears when there is an outstanding invoice that is currently pending payment. These error messages can often be solved by updating your credit card information or switching payment methods. For more information, see this article: Managing payments.
For customers who pay with a credit card, the account is suspended after 22 days of the renewal date. For manually invoiced accounts, the account is suspended after 65 days of the renewal date. For more information, see the article: Preventing account suspension.
For each payment failure, Zendesk sends the billing contact(s) an email with an error code and description. To see the most common error codes, see this article: Resolving issues when your credit card fails.