What does the Collaboration add-on include?

Question

What can I do with the Collaboration add-on? 

Answer 

With the Collaboration add-on, you can use the following features:

• Light agents
• Side conversations

For pricing and purchasing information about this add-on, contact our Sales team.

To learn more about the different add-ons Zendesk offers, visit About Support add-ons (Professional and Enterprise).