How can I add agent seats to my account? How can I remove agent seats from my account?
You must be the account owner to purchase agent seats or remove agent seats from your subscription. The instructions to buy new licenses or remove agent seats change according to if you have a self-service account or a Zendesk-managed account.
To add agent seats, see Adding agent seats to your subscription for more details. Once you have purchased a seat, follow the instructions under Adding agents and administrators to add a new agent in your account.