Can I increase my API rate limit?

Question

I need my apps to make more calls to the Zendesk API per minute. How can I increase my API rate limit?

Answer 

You can increase the Zendesk API rate limit per minute for your plan in two different ways:

• Update your Support subscription to a higher pricing plan (see How can I update my subscription?)
• If you are on the Professional or Enterprise plan, purchase the High Volume API Add-On. This feature increases your rate limit to 2500 requests per minute.

For pricing and purchasing information about this add-on, contact our Sales team.

To learn more about the different add-ons Zendesk offers, visit About Support add-ons (Professional and Enterprise).