Improving your Answer Bot suggest rate

The suggest rate is the percentage of questions Answer Bot was active for, and has sent suggestions for. If the suggest rate is low, or lower than expected, it can indicate that your Answer Bot labels are misconfigured, or that you receive a larger-than-usual number of questions from unsupported languages.

This article contains the following sections:

• Improving your suggest rate for emails
• Improving your suggest rate for web forms 

Improving your suggest rate for emails

Check your Answer Bot notification body: Your Answer Bot triggers require the Answer Bot placeholders {{answer_bot.article_list}} or {{answer_bot.first_article_body}}. If these placeholders are not present in the body of the email notification then the trigger will still fire; however, no articles will ever be suggested which may cause the suggest rate to reflect inaccurately. Learn more about creating and converting triggers.

Check your Answer Bot labels: If you're using labels with Answer Bot this may be the cause of a lower suggest rate. Labels restrict which articles Answer Bot can use when searching for an article - if it can't find a relevant article in the restricted set, it simply won't suggest anything, causing the suggest rate to decrease. Learn more about using labels with Answer Bot.

Improving your suggest rate for web forms

Check your Answer Bot labels: As with Answer Bot for email, if you're using labels with Answer Bot this may be the cause of a lower suggest rate. Labels restrict which articles Answer Bot can use when searching for an article - if it can't find a relevant article in the restricted set, it simply won't suggest anything, causing the suggest rate to decrease. Learn more about using labels with Answer Bot.