Changing the article owner

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  • Lila Kingsley

    We are on the professional (not enterprise) plan, and are seeing the owner field.  Is this just cosmetic for us?

  • Brett Bowser
    Zendesk Community Team

    Hey Lila,

    This feature is only available on Guide Enterprise so the option should not show up at all if you're on Guide Pro.

    I'm going to bring this into a ticket so I can get your subdomain information and dig into this further for you.


  • Kalle Windefalk

    We are using templates with the KC app to create articles and I can set the owner to a group but not change the owner to the group by default. 

    It would be great if we could set the "owner" to a group as default instead of the creator. Then all the agents in the KCS group could receive an "verify article" email.

    This group also serves as the guide management group in guide. Since people comes and goes it would be easier to send the notification to the agents in the group and not to the author (since that person might not be working with articles anymore). 

    We could always set every article owner to the group manually but it would be great if I could choose. 

  • Brett Bowser
    Zendesk Community Team

    Thanks for taking the time to share this with us Kalle!

    I would also recommend cross-posting in our Guide Product Feedback Forum to help provide visibility to our Product Managers as well as other users in need of a similar functionality.

    Thanks again!

  • Jennifer Rowe
    Zendesk Documentation Team

    Hi Kalle,

    It's not exactly what you're asking for, but you can change the article owner for articles in bulk.

    That might make things a little easier.

  • Mary Paez

    Thank you, Jennifer!  This is a very helpful feature for maintaining the knowledge base.  We now use this (and it makes our job much easier/faster) when transferring article ownership to a new agent due to attrition!!!

  • Nicky Lilja

    Hi Kalle. 

    So you are working a with Groups, we have groups for our support team today, now I am planning to implement groups for subject experts as well in regards to articles. 

    Do you have many groups where one person is in 1 or more groups? or how have you solved this?

    Thank you 


  • Kendall Chandler


    We do not see an option to click 'article settings' anywhere when in edit mode on the article, and an option for owner does not appear in the sidebar anywhere. We are on Enterprise.


  • Brett Bowser
    Zendesk Community Team

    Hey Kendall,

    Can you confirm that you're on Guide Enterprise and not just Support Enterprise?

    The feature you're looking for is only available on Guide Enterprise and it sounds like you could be using Support Enterprise with a lower Guide plan.

    Let me know!

  • Dawn Anderson


    If you were to set a group as owner would everyone who was in that group receive the reminder email?



  • Devan - Community Manager
    Zendesk Community Team

    Hello Dawn Anderson,

    You are technically correct, which is the best kind of correct! Setting the group as the owner would cause everyone in that group to receive reminder emails.

    Best regards. 

  • Jahn Jerenz Bronilla

    I cant seem to find this attribute in Explore KB Dataset.


    Can someone help me?

  • Sabra
    Zendesk Customer Advocate

    Hey Jahn Jerenz Bronilla! Article owner is not currently one of the attributes available with the Guide: Knowledge Base dataset in Explore. You can check out this article, Metrics and attributes for Zendesk Guide, for a list of all the attributes available with the dataset. 

    I was going to recommend that you cross-post in our Explore Product Feedback Forum so our Product Managers can review and others in the community can see, but it looks like you have already done that here: Group Owner in Explore for Guide

  • Ronja

    Hi, we are creating help center articles via API and now we wonder how to fill in the "Owner". In the API documentation is no declaration therefore available. 

  • Kristian Tungland

    Why is it that comments on an article goes to the author and not the owner? Is there a way to change this behavior? 

    You can set a whole group as an owner of articles. And it would be great if all members of this group could get a email when new comments are added.

  • Brett Bowser
    Zendesk Community Team

    Hey Kristian,

    There's no way to change this functionality at this time, however, I do agree that this would be a great solution to ensure that all members of a group will receive comment updates on an article.

    I'll be sure to pass this along as feedback to our Guide product managers.

    Thanks so much for taking the time to share this with us!


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