How do I use CSAT?

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3 Comments

  • Greg Sanchez

    Hi!

    First and foremost, love Zendesk! 

     

    I am hopeful to find a way to add multiple CSAT requests in one email. By multiple, I mean I am trying to have the customer rate their experience with the CX team as well as the product. I am coming across negative CSAT scores but due to the product purchased, not the experience with the CX team. Is this possible? If so, please let me know, in basic terminology. Thank you! =)

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Greg Sanchez,

    Natively there is no way to accomplish this currently in Support. One workaround would be to utilize something like survey monkey to achieve this. I would also recommend posting your use case in our product feedback forums so our devs can consider this for future updates.

    Best regards. 

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  • Greg Sanchez

    Devan,

     

    Thank you! I have posted in the feedback portion. Much appreciated!

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