If you'd like to disable Answer Bot, you have to disable it for both email and the web form.
To disable Answer Bot emails
- Click the Admin icon () in the sidebar, then select Business Rules > Answer Bot.
- Click the Email tab.
- For each trigger listed in the Answer Bot triggers section, click Edit to open that trigger's admin page.
- There, you can:
Deactivate the trigger by clicking the Options menu icon () and selecting Deactivate
Edit the trigger to remove any Answer Bot-related actions. See Editing and cloning triggers for more information.
To disable the Answer Bot web form option
- Click the Admin icon () in the sidebar, then select Business Rules > Answer Bot .
- Click the Web form tab.
- Toggle off Web form channel enabled to disable.