Installing and using the Ticket Redaction app

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35 Comments

  • Nicole S.
    Zendesk Community Team

    Glad to hear you got things sorted, Benjamin.

    Giancarlo, I'll check on your ticket and see if I can do anything to help you reach resolution on your issue. 

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  • Benjamin

    Nicole, my problem is not sorted out. Will open a ticket eventually.

    Regards

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  • Justin Laing

    I'm receiving error 400 when trying to redact an image.  Support said it's because you can't redact on closed tickets.  This doesn't make sense if you are trying to clean up old tickets/data.  Your dev team needs to update this to allow for redaction on closed tickets.  

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  • Dan Ross
    Community Moderator

    Same concern as Justin - we need to be able to redact data on a ticket, regardless of the state. I'm now in a situation where I need to delete the whole ticket, which presents other problems. 

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  • Giancarlo Lucchese

    Hi Dan, 

     

    That was exactly my point an even more with GDPR in the EU, when I raised the concern their approach was to upgrade my licence to have more permissions which isn't ideal, and I ended deleting the ticket which is what I was trying to avoid in the first place!

    Best

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