Can I add a subject in the Web Widget contact form?

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  • Paul Lawrence
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    How do you make the subject field in the web widget contact form a required field like the name field?

    I can only use the web widget JavaScript command contactForm: {subject: true} to display the subject field on my help center pages.

  • Thomas de Silva
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    Simlpy go to Ticket Fields. Click on the Subject field. Check the box "Required to sumbit a request" to the right below "Title shown to end users".

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @

  • Paul Lawrence
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    Thanks, but I do have that feature check. It is only being applied to the ticket form in the agent dashboard. It does not carry over to the web widget that uses the same ticket form.

    I have a support ticket 4772652 that goes into more detail.



  • Nicole - Community Manager
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    Hey Paul -

    Thomas is a community moderator, but not a Zendesk employee, so he wouldn't be able to see the body of your ticket. If you want to share additional detail, we may be able to continue assisting you here. Otherwise, you should receive a response in your private ticket soon.


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