Where are call recordings stored?

Question

Where are call recordings stored?

Answer 

Call recordings are encrypted at rest and initially stored in our voice provider Twilio's data center. Recordings are then moved to a Zendesk data center hosted by Amazon Web Services and deleted permanently from Twilio. All call recordings are stored in the United States and cannot be stored elsewhere.

For more information about call recordings, see the article: Zendesk Talk call recording FAQ.