Some of my clients require immediate attention. I want to send an automated text message to a group of agents every time one of these customers contact us. How can I achieve that?
You can create a trigger that alerts your agents or a group of agents about updates made by certain customers. For instance, if a customer belongs to an organization, you can use this information as a condition of your trigger.
For detailed instructions on how to build this trigger, see Using Text notifications with triggers: Recipes and tips.