- Using our learning management system (LMS)
- Submitting payment for a training offering
- Using training credits
- Purchasing and accessing on-demand training
Using our learning management system (LMS)
Are my LMS credentials the same as my Zendesk credentials?
No. The LMS is a separate system from your Zendesk account, so your Zendesk credentials are not applicable. You will need to create a free account at training.zendesk.com in order to register for our training courses.
How do I know if I already have an account?
How do I reset my password?
Visit this link to reset your password.
Submitting payment for a training course
Can I be invoiced instead of paying via credit card?
We are only able to accept payment via credit card in the LMS. If you’d like to purchase training offerings via a Service Order or SOW, you can work with your Zendesk Account Executive. If you don't have direct access to an Account Executive, email email@example.com and they will assist you.
How do I get a copy of my receipt for expense purposes?
Please email firstname.lastname@example.org and we will provide you with any necessary receipts within 1 business day.
Using training credits
How do I purchase a course using training credits?
Each course has a blue “purchase” button. Clicking this button will take you to the payment screen. Enter the training credit into the field labeled “Promotion Code.”
Can my training credits be used for Zendesk Support Admin Certification?
No. Training credits cannot be applied toward the Certification exam.
What courses can I purchase with my training credits?
Training credits can be used to register for any of our on-demand or eLearning courses. They cannot be applied to Certification Exams, Private Training, Event tickets, Packages, or Training Unlocked plans.
My training credit isn't working. Help!
Please email email@example.com. We’ll be happy to help figure out why your credit may not be working.
Purchasing and accessing on-demand training
How long will I have access to my on-demand session?
You will have access to the on-demand course for 30 days from purchase.
How many times can I view an on-demand session?
You can view an on-demand course as many times as you’d like within 30 days after your purchase. After the 30 days elapse, you will not be able to view the course.