Zendesk Chat Updates
- Changes in CSP support for Chat standalone widget customers. Action required by April 26th, learn more.
- Current day data is available for Chat Analytics. Learn more.
- Scheduled Maintenance on May 5th. Learn more.
- Fixed an intermittent display issue with the composer for Chat app in Support.
- Fixed an issue where admins were unable to update and save Triggers with only one condition.
App Marketplace Updates
indicates the app is available for Zendesk Chat.
indicates the app is available for Zendesk Support.
- AmplifAI Solutions ()
- AmplifAIs industry leading Performance Acceleration Platform leverages the power of AI to improve front-line sales and service performance. AmplifAIs data-driven approach accelerates performance by delivering personalized insights. Leverage your Zendesk Support data in AmplifAI to help focus managers on the performance metrics that matter and streamline and scale the efficiency of your team. Reward employees with performance based incentives and more.
- Git-Zen for Azure DevOps/Git-Zen Lite for Azure DevOps ()
- Git-Zen for Azure DevOps and Git-Zen Lite for Azure DevOps are simple yet powerful Azure DevOps integration applications for Zendesk. Git-Zen coordinates your Zendesk tickets with your Azure DevOps commits and work items. When a Zendesk ticket arrives, and code needs to be changed to correct the issue, you can now easily see which commits were made to correct the issue right next to the ticket. Git-Zen makes it easy to look at past tickets and see exactly what code was changed to correct the issue, in case further troubleshooting is needed in the future. Git-Zen can also keep your agents separate from your developers, so that you do not need to have Zendesk licenses for your development staff; simply create a new Azure DevOps work item related to the Zendesk ticket directly from within Zendesk.
Zendesk Connect Updates
- Fixed Web Push Acknowledge variants incorrectly requiring a URL
- Fixed image upload for new email campaigns using the built-in editor
There were no changes to Zendesk Support, Sunshine, Talk, Explore, Guide, Answer Bot, Message and Mobile Apps this week.