- [Chat Web SDK] v1.8.1 with performance fixes for page to page browsing and a bug fix for IE11 visitors. Learn more
- [Guide] The ability to search for and select published HC articles in order to easily link to them inside the article editor
- [Guide] Added support of Indonesian, Hindi, Thai and Bulgarian to Guide search
- [Support Apps] LoyaltyLion
- LoyaltyLion is a data-driven loyalty and engagement platform trusted by thousands of ecommerce brands worldwide. The LoyaltyLion and Zendesk integration helps you improve customer relationships and support by harnessing your loyalty data. Easily view your customers’ loyalty insights directly in your Zendesk platform to understand if they’re loyal, at-risk or in need of winning back. Personalise your help desk response based on their value. Encourage customers to refer friends. The integration allows you to see your customers’ unique referral URL from within Zendesk to you can include it in your query responses
- [Chat] [Redesigned Agent Experience EAP] Fixed an issue with "chat resolved" status not getting synchronised between multiple browser tabs.
- [Guide] Fixed an issue that was causing GDPR deletes from Support to queue up Connect
There were no changes to Zendesk Message, Connect, Explore, Support, Answer Bot, Voice and Mobile Apps this week.