Release Notes Through 2019-02-01

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  • Tobias Hermanns

    This is quite new, is it not a update in Support?


  • Brett Bowser
    Zendesk Community Team

    Hey Tobias,

    It looks like this was recently added to help provide visibility where the agent can view the original email within a ticket. This was most likely not included in the release notes as this is just a minor UI change.

    Let us know if you have any questions!

  • Tobias Hermanns

    Hi Brett,


    thanks for information.


    The change "from Zendesk Support" under Subject, last time was in release notes, even if it´s just "GUI" it´s nice to know, or even know this is just a icon, for example we´re using Side-Conversation, so maybe it´s a new icon with feature in future :)

    Thanks anyway.




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