Zendesk Chat + Message

Zendesk Message

Fixes / updates

Fixed a bug in search functionality
Fixed a bug where agents could not reassign a LINE conversation which they accepted

New

Added fullscreen mode for Real-time Monitoring dashboard
Introduced a new background app location for Chat apps
Added a third tab in the right hand panel in History to list out the last 20 conversions attributed to a chat with the date, goal name, and agent attributed to the conversion.
Added on-boarding video to Goals 'Quick Tips' Section
Made minor design and alignment tweaks in Skills page
Made minor design tweak in visitor list for skills display
Included the number of users being reassigned to warning when roles are deleted

Fixes / updates

Improvements in displaying Message icon in Chat dashboard
Fixed a bug that was causing "no chat activity" text from chat panel to overlap with emoji picker
Fixed a bug that was causing anchor navigation (e.g. <a href="#history"> in dashboard home page) not work in Edge browser.
Fixed a bug that was causing "Cancel" button to wrap in certain languages in in Ban Visitor confirmation UI
Fixed a bug that was causing text in Settings -> Account-> Zendesk Support tab to overlapped by "Send Feedback" button in certain languages
Fixed indentation problem (for Japanese and Hindi) on skills page on second line of "Maximum Wait Time" description
Fixed a bug where agent status is changed to offline every time their profile is edited
Fixed a bug where the Add an Agent form is incorrectly disabled
Default roles on agent page will now support translations in different languages

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Zendesk Talk

New

The Talk team is excited to announce the launch of Talk Enterprise, our new pricing plan that provides growing teams and call centers with the tools and hands-on support they need to successfully deliver phone support at scale.
- As part of the introduction of Talk Enterprise, we’re also announcing an update to our other Talk pricing plans and packages.
- Please see the full announcement for all details and some handy FAQs.

Fixes / updates

We resolved an issue where SMS would not be sent to the first direct line on a user profile, this now works as expected again.
And we made an update so that Singapore numbers starting with 800 and followed by 7 digits are accepted as valid.

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Fixed / updates

We have updated the Zendesk CDN CORS policy allow cross-origin requests from other domains for all file types. Previously we only allowed this for .ttf, .otf, .eot, .woff, .woff2 and .svg file types.

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indicates the app is available for Zendesk Chat.

indicates the app is available for Zendesk Support.

New

Brand Manager ()
- Brand Manager helps you control the way your emails look based on brand. Features include the ability to update triggers and automations with HTML for each of your brands, update all of your triggers & automations with a single click, and the ability to define which triggers or automations to include branding on. The brand manager app builds on an existing workaround in Zendesk that makes it possible to control the look and feel of email notifications using Liquid markup conditions in triggers and automations.
Clubhouse.io ()
- Clubhouse.io is intuitive and easy-to-use project management tools for software teams that want to see the big picture. Save project management time by connecting Zendesk tickets to Clubhouse stories. This app enables you to create and view Clubhouse stories from within Zendesk. Connect support tickets with engineering work in a couple of clicks.

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No new updates for Support Mobile Apps