Zendesk Chat + Message
Zendesk Message
- Fixed a bug in search functionality
- Fixed a bug where agents could not reassign a LINE conversation which they accepted
New
- Added fullscreen mode for Real-time Monitoring dashboard
- Introduced a new background app location for Chat apps
- Added a third tab in the right hand panel in History to list out the last 20 conversions attributed to a chat with the date, goal name, and agent attributed to the conversion.
- Added on-boarding video to Goals 'Quick Tips' Section
- Made minor design and alignment tweaks in Skills page
- Made minor design tweak in visitor list for skills display
- Included the number of users being reassigned to warning when roles are deleted
Fixes / updates
- Improvements in displaying Message icon in Chat dashboard
- Fixed a bug that was causing "no chat activity" text from chat panel to overlap with emoji picker
- Fixed a bug that was causing anchor navigation (e.g. <a href="#history"> in dashboard home page) not work in Edge browser.
- Fixed a bug that was causing "Cancel" button to wrap in certain languages in in Ban Visitor confirmation UI
- Fixed a bug that was causing text in Settings -> Account-> Zendesk Support tab to overlapped by "Send Feedback" button in certain languages
- Fixed indentation problem (for Japanese and Hindi) on skills page on second line of "Maximum Wait Time" description
- Fixed a bug where agent status is changed to offline every time their profile is edited
- Fixed a bug where the Add an Agent form is incorrectly disabled
- Default roles on agent page will now support translations in different languages
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Zendesk Talk
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As part of the introduction of Talk Enterprise, we’re also announcing an update to our other Talk pricing plans and packages.
- Please see the full announcement for all details and some handy FAQs.
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- We resolved an issue where SMS would not be sent to the first direct line on a user profile, this now works as expected again.
- And we made an update so that Singapore numbers starting with 800 and followed by 7 digits are accepted as valid.
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Zendesk Guide
Fixed / updates
- We have updated the Zendesk CDN CORS policy allow cross-origin requests from other domains for all file types. Previously we only allowed this for .ttf, .otf, .eot, .woff, .woff2 and .svg file types.
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Zendesk Apps Marketplace
indicates the app is available for Zendesk Chat.
indicates the app is available for Zendesk Support.
New
- Brand Manager (
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- Brand Manager helps you control the way your emails look based on brand. Features include the ability to update triggers and automations with HTML for each of your brands, update all of your triggers & automations with a single click, and the ability to define which triggers or automations to include branding on. The brand manager app builds on an existing workaround in Zendesk that makes it possible to control the look and feel of email notifications using Liquid markup conditions in triggers and automations.
- Clubhouse.io (
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- Clubhouse.io is intuitive and easy-to-use project management tools for software teams that want to see the big picture. Save project management time by connecting Zendesk tickets to Clubhouse stories. This app enables you to create and view Clubhouse stories from within Zendesk. Connect support tickets with engineering work in a couple of clicks.
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