What is a dry run?

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2 Comments

  • Katie Saddlemire
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    How long do dry runs typically take? For context, I initiated a dry run based on an attribute that should include 0% of my current users. It's been running for 30 minutes and I don't understand why. 

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  • Brett - Community Manager
    Comment actions Permalink

    Hey Katie,

    The time a dry run takes depends a lot on the complexity of the filters for the campaign and the amount of users that account has. It's hard to give a ballpark but if you're running into any issues feel free to email our Customer Advocacy team at support@zendesk.com.

    Cheers!

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